FREDDY PEREZ
Denton,TX
Summary
Dynamic Resolution Specialist at Toyota Motor North America with a proven track record in consultative sales techniques and effective customer communication. Expert in problem-solving and account management, consistently achieving performance goals while maintaining professionalism under pressure. Adept at fostering relationships and driving customer satisfaction through strategic resolution processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Resolution Specialist
Toyota Motor North America
Plano, TX
05.2024 - Current
- Facilitated conference calls between various stakeholders involved in dispute resolution efforts in order ensure timely completion of projects and tasks associated with each case.
- Ensured compliance with applicable laws and regulations during the resolution process.
- Assisted customers with inquiries and complaints, providing timely resolution to customer issues.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Drafted correspondence to customers regarding resolutions of their issues.
- Conducted regular meetings with department supervisors in order to review open cases and discuss strategies for improving performance metrics related to case resolution times.
Sales Agent
Hilton Grand Vacations
Dallas, TX
04.2023 - 05.2024
- Greeted customers and answered inquiries regarding hotel services.
- Answered guest questions regarding local area, facilities and amenities.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Identified customer needs by asking questions and advising on best solutions.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Sales Executive
Hyatt Vacation Club
Escondido, CA
01.2021 - 10.2023
- Answer owners' questions regarding the use of properties and location amenities, and make recommendations based on the background information obtained about the owner through discovery.
- Monitor contract processing to minimize rescission decisions, provide comprehensive owner assurance, and ensure timeliness of closings.
- Follow and adhere to the Consultative Sales Process when presenting to owners and guests.
- Provide prospective owners and owners a sales gallery, property, and model tour specific to their sales distribution site.
- Thoroughly review loan applications and financial documents with the customer, and ensure they are completed properly.
- Assist in the development and mentoring of other Sales/Membership Executives, as requested.
Advanced Client Solution Specialist
Bank of America
Fort Worth, TX
10.2022 - 04.2023
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Assisted customers by answering banking questions and recommending solutions.
- Resolved problems or discrepancies concerning customers' accounts.
- Helped customers understand and use mobile applications and online banking.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Monitored changes in regulations affecting banks and updated policies accordingly.
- Advised customers on bank products, services and financial planning options.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Marketing Executive
Hyatt Vacation Club
San Diego, CA
07.2017 - 03.2020
- Schedule sales presentations, or offer specially priced vacation packages to guests attending an event, and at off-site locations.
- Ensure that all guests who attend a sales presentation or purchase a vacation package meet eligibility requirements, and are open to learning more about Hyatt Vacation Club products and services.
- Provide the highest level of service to exceed budgeted sales presentations, and volume production goals.
- Managed relationships with external advertising agencies and vendors.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
Education
High School Diploma -
Castle Park Senior High School
Chula Vista, CA06.2015
Skills
- Consultative sales techniques
- Knowledge of the product
- Quarterly reviews
- Efficient sales transactions
- Effective customer communication
- Property tours
- Upselling products and services
- Account management
- Closing procedures
- Telephone etiquette
- Overcoming objections
- Proficient in Salesforce
- Calm and professional under pressure
- Customer service
- Problem solving
- Customer relationship management
- De-escalation techniques
Certification
- Management Training, 04/01/22
- CA Real Estate License, 04/01/21
- Microsoft Training, 08/01/21
Accomplishments
- Employee of the Month, 06/01/21
- Top Volume Executive, 08/01/21
- Promoted to Lexus, 10/01/24
Timeline
Resolution Specialist
Toyota Motor North America
05.2024 - Current
Sales Agent
Hilton Grand Vacations
04.2023 - 05.2024
Advanced Client Solution Specialist
Bank of America
10.2022 - 04.2023
Sales Executive
Hyatt Vacation Club
01.2021 - 10.2023
Marketing Executive
Hyatt Vacation Club
07.2017 - 03.2020
High School Diploma -
Castle Park Senior High School
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