Overview
Work History
Education
Skills
Languages
Timeline
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Freddy Rodriguez

Miami,FL

Overview

6
6
years of professional experience

Work History

Barback

IL Mulino
11.2023 - 03.2024
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.

Flight Attendant

American Eagle Airlines
10.2022 - 10.2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.

Customer Service Representative

American Airlines
03.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.

Front Desk Receptionist

First Services Residential
03.2021 - 03.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Security Supervisor

United Property Management
01.2018 - 03.2020
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Analyzed and investigated incidents alongside functional management and security supervisors.

Education

High School Diploma -

Alonzo And Tracy Mourning High School
Miami, FL
05.2016

Skills

  • Efficient multitasking
  • Attention to Detail
  • Time Management
  • Teamwork and Collaboration
  • Customer Service
  • [Language] Fluency
  • Safety awareness

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Timeline

Barback

IL Mulino
11.2023 - 03.2024

Flight Attendant

American Eagle Airlines
10.2022 - 10.2023

Customer Service Representative

American Airlines
03.2022 - 10.2022

Front Desk Receptionist

First Services Residential
03.2021 - 03.2022

Security Supervisor

United Property Management
01.2018 - 03.2020

High School Diploma -

Alonzo And Tracy Mourning High School

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Freddy Rodriguez