Freddy Rodriguez
Miami,FL
Overview
6
6
years of professional experience
Work History
Barback
IL Mulino
11.2023 - 03.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Delivered food to customers at bar and tables.
- Greeted customers and provided friendly, knowledgeable service.
Flight Attendant
American Eagle Airlines
10.2022 - 10.2023
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Representative
American Airlines
03.2022 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
Front Desk Receptionist
First Services Residential
03.2021 - 03.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Security Supervisor
United Property Management
01.2018 - 03.2020
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Analyzed and investigated incidents alongside functional management and security supervisors.
Education
High School Diploma -
Alonzo And Tracy Mourning High School
Miami, FL05.2016
Skills
- Efficient multitasking
- Attention to Detail
- Time Management
- Teamwork and Collaboration
- Customer Service
- [Language] Fluency
- Safety awareness
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Barback
IL Mulino
11.2023 - 03.2024
Flight Attendant
American Eagle Airlines
10.2022 - 10.2023
Customer Service Representative
American Airlines
03.2022 - 10.2022
Front Desk Receptionist
First Services Residential
03.2021 - 03.2022
Security Supervisor
United Property Management
01.2018 - 03.2020
High School Diploma -
Alonzo And Tracy Mourning High School