Freddy Saenz
Hallandale Beach,FL
Summary
Dynamic professional with expertise in client consultation and schedule management, honed at Salon Dahlia. Proven track record in relationship building and advanced communication, achieving 95% client satisfaction. Quick learner and highly motivated self-starter, adept at implementing innovative solutions to enhance service delivery and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Member Advocate
AA/NA
06.2009 - Current
- Assisted in organizing and executing community outreach programs to promote recovery support.
- Coordinated logistics for events, ensuring smooth operations and participant engagement.
- Collaborated with team members to develop educational materials on addiction recovery strategies.
- Engaged with clients to provide information on program resources and services available for support.
- Conducted research on best practices in addiction recovery to enhance service delivery methods.
- Participated in training sessions to improve knowledge of addiction issues and intervention techniques.
Hairstylist
Salon Dahlia
01.2019 - Current
- Provided exceptional hair styling services, ensuring client satisfaction and repeat business.
- Maintained up-to-date knowledge of current hair trends, styles, and techniques to enhance service offerings.
- Assisted in inventory management by tracking product usage and placing orders as needed.
- Collaborated with team members to create a welcoming salon environment for clients and staff.
- Educated clients on proper hair care techniques and recommended suitable products for maintenance.
- Trained junior stylists in best practices for cutting, coloring, and styling hair effectively.
- Developed personalized hairstyles based on client preferences, skin tone, and lifestyle needs.
- Implemented new appointment scheduling procedures to improve workflow efficiency and reduce wait times.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
Executive Administrative Assistant
SUNSTAR
10.2004 - 11.2011
- Coordinated executive schedules, ensuring optimal time management and efficient use of resources.
- Developed and maintained comprehensive filing systems to enhance document retrieval processes.
- Facilitated communication between departments, fostering collaboration and streamlining workflows.
- Managed travel arrangements, ensuring compliance with company policies and budget guidelines.
- Oversaw office supply inventory, implementing cost-saving measures while maintaining adequate stock levels.
- Prepared detailed reports and presentations for senior management, improving decision-making efficiency.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
Education
GED -
Carl D. Persking
Prestonsburg, KYNo Degree - Billing And Coding
Florida Technical College
Pembroke Pines, FL02-2025
No Degree - Peer Support Specialist
Sober College
San Diego, CA02-2025
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Customer education
Certification
Peer Support Specialist
Billing and Coding
Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Hairstylist
Salon Dahlia
01.2019 - Current
Member Advocate
AA/NA
06.2009 - Current
Executive Administrative Assistant
SUNSTAR
10.2004 - 11.2011
GED -
Carl D. Persking
No Degree - Billing And Coding
Florida Technical College
No Degree - Peer Support Specialist
Sober College