FREDDY SUAREZ
Kissimmee,FL
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
11.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
Security
Universal Studios Florida
04.2021 - 09.2022
- Ensuring guest safety while maintaining an enjoyable and professional environment.
- Guests screening and writing detailed reports/witness statements when necessary.
- Tightened security around the store to reduce shrinkage and alleviate theft.
- Monitored facility security for guest and personnel safety.
- Enhanced company-wide security by developing and implementing comprehensive information security programs and strategies.
- Successfully maintained a safe security clearance for over 2 years.
Front Desk Receptionist
AdventHealth
02.2020 - 03.2022
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Conducted health screenings to ensure compliance with COVID-19 safety protocols.
- Trained and mentored new screeners on best practices and procedures.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Developed training materials to improve staff understanding of COVID-19 guidelines.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
Crew Team Member
Wendys Restaurant
04.2017 - 02.2020
- Delivered exceptional customer service, ensuring positive dining experiences and addressing customer inquiries promptly.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and hygiene.
- Collaborated with team members to streamline order preparation, enhancing workflow efficiency during peak hours.
- Trained new crew members on operational procedures and best practices for customer engagement and food handling.
- Assisted in maintaining cleanliness of workstations, contributing to a safe and organized environment for staff and customers.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL08-2027
Skills
- Medical Emergencies
- Safety and compliance
- Public speaking
- Customer Service Decision-making
- Verbal and written communication
- Superb time management skills
- Works well in diverse team environment Effective Multitasking
- Creative problem solving
- Food and beverage preparation
- CPR Certified
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
Certification
- The Security Training Group- Florida Class D 40 Hours Security Courses Completion Date - 2020-11-14
- Crisis Prevention & Intervention Certified: 2020-10
- Basic Life Support -BLS Certified: 2020-11
Timeline
Flight Attendant
Spirit Airlines
11.2022 - Current
Security
Universal Studios Florida
04.2021 - 09.2022
Front Desk Receptionist
AdventHealth
02.2020 - 03.2022
Crew Team Member
Wendys Restaurant
04.2017 - 02.2020
Associate of Science - Business Administration And Management
Valencia College