Freddy Velasquez
Brooklyn,NY
Summary
Dynamic Train Conductor with proven expertise at New York City Transit Authority, enhancing passenger safety through meticulous and effective communication. Recognized for improving on-time performance and fostering teamwork, while demonstrating strong problem-solving abilities and a commitment to safety protocols. Adept at managing emergency situations with professionalism and reliability.
Overview
21
21
years of professional experience
Work History
Train Conductor
New York City Transit Authority
New York, NY
04.2014 - 09.2024
- Operated and monitored train systems to ensure safe and timely passenger transit.
- Conducted pre-departure inspections, identifying and addressing mechanical issues.
- Communicated with dispatchers to relay updates on service disruptions and delays.
- Enforced safety protocols among passengers, ensuring compliance during boarding and disembarking.
- Assisted in training new conductors on operational procedures and safety regulations.
- Responded effectively to emergency situations, prioritizing passenger safety and coordination with emergency services.
- Communicated with train dispatchers to obtain and adjust directions.
- Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
- Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
- Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
- Demonstrated expert knowledge of railroad regulations, ensuring compliance throughout all aspects of train operations.
- Improved on-time performance with effective communication between train crew members and dispatchers.
- Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
- Managed daily train operations, adhering to strict schedules and regulatory requirements.
- Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
- Made public announcements on routes and delays.
- Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
- Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
- Reduced service disruptions by quickly identifying and resolving mechanical issues before they escalated.
- Communicated through various methods to conduct train movement.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Doorman
Penmark Realty Corporation
New York, NY
03.2004 - 04.2014
- Greeted residents and guests, providing exceptional customer service and fostering a welcoming environment.
- Monitored building access, ensuring security protocols were followed for resident safety.
- Assisted residents with inquiries, demonstrating adaptability to diverse needs and concerns.
- Maintained cleanliness of entry areas, contributing to overall building presentation and appeal.
- Collaborated with maintenance staff to report issues promptly, enhancing operational efficiency.
- Provided support during emergency situations, following established procedures to ensure resident safety.
- Coordinated package deliveries, managing logistics for efficient pick-up and drop-off processes.
- Developed familiarity with building systems, improving response time to resident requests and concerns.
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Offered personalized support for elderly or disabled residents, adapting services according to individual needs.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.
- Handled sensitive information discreetly while maintaining accurate records of visitor logs and incident reports.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Demonstrated strong conflict resolution skills when addressing disputes between residents or guests in the building.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
- Relieved guests of luggage and connected with porters for delivery to rooms.
- Established trust with residents through consistent reliability, professionalism, and attention to detail in all tasks performed.
- Conducted regular inspections of common areas, reporting maintenance issues for prompt resolution.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Coordinated with vendors for deliveries or services, ensuring minimal disruption to residents'' routines.
- Directed traffic and kept property frontage free for guests.
- Streamlined package delivery process, ensuring timely distribution to residents.
- Collaborated with building management to address resident concerns quickly and effectively.
- Supported efficient move-in/move-out procedures for new tenants while minimizing inconvenience to other residents.
- Assisted in emergency situations, promptly contacting appropriate authorities when necessary.
- Contributed to a clean and orderly environment by maintaining the lobby area and entrances daily.
- Orchestrated building safety measurements to maintain security and protect residents.
- Improved overall resident satisfaction by providing swift assistance during various situations such as lockouts or lost items.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
Service Elevator Operator
Penmark Realty Corporation
New York, NY
03.2004 - 03.2010
- Operated elevators efficiently, ensuring safe and timely transport of passengers and goods.
- Monitored elevator systems to identify and resolve operational issues promptly.
- Assisted passengers with special needs, providing exceptional customer service and support.
- Conducted routine inspections to maintain compliance with safety regulations and standards.
- Trained new staff on elevator operation protocols and safety procedures to enhance team performance.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Collaborated with maintenance teams to schedule repairs, minimizing service interruptions for users.
- Performed routine cleaning tasks as part of daily duties, upholding a visually appealing space for occupants'' satisfaction.
- Managed high-stress situations calmly, ensuring the comfort and well-being of all passengers during emergencies or delays.
- Provided exceptional customer service, addressing passenger inquiries and assisting with directions within the building.
- Ensured smooth operation of the elevator by conducting regular inspections and reporting issues to management.
- Demonstrated strong communication skills, effectively coordinating with team members and other building staff.
- Adhered to all company policies and procedures, contributing to a professional work environment.
- Enhanced passenger experience by maintaining a clean and organized elevator environment.
- Handled difficult passengers professionally by remaining courteous and patient at all times.
- Reported all elevator mechanism problems with supervisors achieve quick resolutions.
- Interacted hospitably with guests while traveling in elevator and while on company premises.
- Contributed to a positive work atmosphere through punctuality, reliability, and excellent teamwork abilities.
- Assisted passengers with mobility challenges or special needs, promoting an inclusive environment for all users.
- Continuously assessed potential hazards in the vicinity of elevators and took appropriate action to minimize risks, ensuring a safe environment for passengers.
- Operated elevators for guests and provided general company information to help maximize facility utilization.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Assisted with luggage handling, valet services and concierge services.
Building Porter
Penmark Realty Corporation
New York, NY
03.2004 - 03.2010
- Maintained cleanliness and safety standards in common areas and facilities.
- Assisted residents with inquiries, ensuring prompt and courteous service.
- Conducted routine inspections of property grounds to identify maintenance needs.
- Collaborated with maintenance team to coordinate timely repairs and improvements.
- Developed efficient cleaning schedules to optimize workflow and resource allocation.
- Implemented inventory management practices for cleaning supplies and equipment.
- Monitored building access to enhance security for residents and guests.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Maintained detailed records of all completed tasks to ensure accurate reporting to property management staff.
- Aided property manager in conducting routine inspections, identifying potential hazards or issues requiring attention.
- Supported building management team in maintaining compliance with local regulations regarding occupancy standards and fire safety procedures.
- Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
- Enhanced building cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Improved resident satisfaction by responding quickly to maintenance requests and resolving issues efficiently.
- Promoted energy efficiency within the building by regularly checking lighting systems for proper function and replacing bulbs as needed.
- Worked closely with fellow porters to prioritize tasks effectively so as not to disrupt daily operations.
- Contributed to a positive living environment through diligent upkeep of common areas, landscaping, and amenities.
- Upheld a high standard of customer service when interacting with residents, addressing their needs professionally and courteously.
- Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
- Adhered to company safety regulations and OSHA requirements.
- Maintained exterior curbside appeal for improved first impressions on prospective tenants.
- Provided backup support to other building staff members as needed, creating a seamless and efficient team environment.
- Ensured safety and security of residents by monitoring building access and promptly addressing any concerns or incidents.
- Implemented preventative measures for pest control through regular inspection of units, common areas, and exteriors.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Maintained building exteriors for professional, clean presentation standards.
- Resolved guest inquiries punctually and politely for professional customer service.
- Increased workplace safety by immediately reporting potential hazards.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained floor cleaning and waxing equipment.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Education
High School Diploma - Interior Design/Graphic Arts
The High School of Art & Design
New York, NY06.1989
Skills
Maintaining safety
Switching cars
Making announcements
Train operation
Assisting customers
Loading and unloading procedures
Timetable adherence
Route planning
Passenger assistance
Public address announcements
Safety management
Train operations
Passenger guidance
Dispatch communication
Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Safety conscious
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Safety procedures
Task prioritization
Physical coordination
Self motivation
Interpersonal skills
Conflict resolution
Professionalism
Public speaking
Schedule adherence
Time management abilities
Written communication
Emergency response
Professional demeanor
Problem-solving aptitude
Stress management
Affiliations
Transport Workers Union Local 100
Service Employees International Union Local 32BJ
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Train Conductor
New York City Transit Authority
04.2014 - 09.2024
Doorman
Penmark Realty Corporation
03.2004 - 04.2014
Service Elevator Operator
Penmark Realty Corporation
03.2004 - 03.2010
Building Porter
Penmark Realty Corporation
03.2004 - 03.2010
High School Diploma - Interior Design/Graphic Arts
The High School of Art & Design