Freddy Villegas Jr
1786 S Fallbrook Dr, Round Lake,IL
Summary
Hardworking employee enthusiastic about learning in the trucking industry inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Ready to take the bull by the horns.
Overview
7
7
years of professional experience
Work History
Shop Manager
Sunset Logisitics
12.2022 - 02.2023
- Recruited trained, and mentored a high-performing staff, fostering a positive work environment that encouraged teamwork and collaboration.
- Established strong vendor relationships for timely delivery of parts and seamless order processing, ensuring driver and technician satisfaction.
- Resolved driver complaints professionally and promptly, maintaining a positive brand image and enhancing driver loyalty.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Ensured compliance with company policies and local regulations by regularly updating techs on changes or new requirements.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Reported issues to higher management with great detail.
- Created employee schedules to align coverage with forecasted demands.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Service Writer
Sunset Logisitics
09.2021 - 02.2023
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Used truck breakdowns to insure the correct parts would be ordered. While keeping the company cost low.
- Recommended, selected and helped locate and obtain out-of-stock product based on technicians requests.
- Developed and updated databases to handle company data.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated company drivers about pre and post trip, and support policies and procedures.
- Increased efficiency and team productivity by organizing work orders and parts orders ahead of time
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved issues by coordinating with dispatch.
Class B CDL Truck Driver
MP & Sons
05.2016 - 09.2021
- Improved delivery efficiency by planning routes and following to strict schedules.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries, maintaining professional communication at all times.
- Performed thorough pre-trip and post-trip inspections to maintain truck safety and minimize downtime due to mechanical issues.
- Maintained vehicle cleanliness, contributing to a positive company image and promoting professionalism on the road.
- Strengthened personal reputation through exceptional service, resulting in increased referrals and repeat business from satisfied customers.
- Skilled in operation of automatic and standard transmission vehicles.
- Completed routine maintenance on truck to keep in working order.
Education
High School Diploma -
Round Lake High School
800 High School Dr Round Lake IL 6007305.2015
Skills
- Professionalism and punctuality
- Mechanical aptitude
- Problem-solving capabilities
- Teamwork and collaboration
- Multitasking capabilities
- Brand representation
- Customer service excellence
Timeline
Shop Manager
Sunset Logisitics
12.2022 - 02.2023
Service Writer
Sunset Logisitics
09.2021 - 02.2023
Class B CDL Truck Driver
MP & Sons
05.2016 - 09.2021
High School Diploma -
Round Lake High School
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