Freddy A. Rojas
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Maintenance and Repair Technician
JBT Aerotech
01.2022 - Current
- Followed safety protocols to minimize workplace accidents.
- Developed and implemented strategies to improve maintenance processes.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Followed safety protocols to minimize workplace accidents
Customer Service Manager
Michaels Arts And Crafts
12.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Manager of Network Services
AT&T
07.2015 - 10.2019
- Supervised 14 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored technicians on performance-oriented strategies and customer service techniques.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Field Supervisor
DIRECTV
01.2005 - 07.2015
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Met with customers to resolve issues and build productive relationships.
- Kept teams on task to complete milestones on time.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Planned and scheduled field activities according to set timelines and order of operations.
Field Service Technician
ConnecTV
10.2003 - 01.2005
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Education
Some College (No Degree) - Information Technology
DeVry University
Long Beach, CAHigh School Diploma -
Ulysses S. Grant Senior High School
Van Nuys, CA06.1987
Skills
- Organizational Abilities
- Computerized Maintenance Management
- Voltage Testers
- Blueprint and Schematic Understanding
- Mechanical Troubleshooting
- Problem-Solving Ability
- Wiring Installation and Repair
- Conveyor Systems
- Electrical Component Replacement
- Technical Documentation Interpretation
Timeline
Maintenance and Repair Technician
JBT Aerotech
01.2022 - Current
Customer Service Manager
Michaels Arts And Crafts
12.2020 - 01.2022
Manager of Network Services
AT&T
07.2015 - 10.2019
Field Supervisor
DIRECTV
01.2005 - 07.2015
Field Service Technician
ConnecTV
10.2003 - 01.2005
Some College (No Degree) - Information Technology
DeVry University
High School Diploma -
Ulysses S. Grant Senior High School
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