Freddy Jose Soto Pirela
Miami,FL
Summary
Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in telephone support. Customer Service Administrator with high level of expertise in bank and sales sector.
Overview
5
5
years of professional experience
Work History
Costumer Service
Bancolombia
BOGOTA, COLOMBIA CUNDINAMARCA
08.2017 - 06.2022
- Sale and Promotion of the Financial products and services offered by the Bank.
- Answered customer inquiries and resolved customer issues in a timely manner.
- Analyzed financial activities of department to share budgetary input with managers.
- Served as a liaison between customers and internal departments to ensure successful resolution of customer issues.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed strategies to improve the quality of services based on analysis of customer feedback data.
- Team work and development relasionship with colleagues.
Education
Bachelor of Science - Adminitracion De Empresas
Jose Isidro Silva
Venezuela06-2016
Some College (No Degree) - English
Miami Dade College
Miami, FLSkills
- Account Management
- Corporate Policies
- Issue Resolution
- Customer Service Excellence
- Interdepartmental Communication
- Business Administration
- Customer Needs Assessment
- Appointment Scheduling
- Customer Service
- Goal Setting
- Telephone Etiquette
Languages
Spanish
Professional
English
Limited
Timeline
Costumer Service
Bancolombia
08.2017 - 06.2022
Bachelor of Science - Adminitracion De Empresas
Jose Isidro Silva
Some College (No Degree) - English
Miami Dade College
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