Alfredo Ortega
Lynwood,CA
Summary
Highly motivated professional with a strong work ethic and exceptional interpersonal skills, adept at taking on new challenges while working independently. Proven ability to quickly master tasks and contribute effectively to team objectives.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Support Engineer
Trend Z Tee
Lynwood, CA
07.2008 - Current
- Sales of new and refurbished commercial printers and embroidery equipment.
- Maintained a calendar of events for all upcoming workshops attended by the company's representatives.
- Managed daily operations to ensure smooth business functioning.
- Oversaw financial management, including budgeting and expense tracking.
- Interviewed, trained, and supervised employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of service calls, repairs, and parts used.
FIELD SUPERVISOR
Brother International Corporation
Irvine, CA
02.2004 - 03.2008
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
- Provide technical phone support to key accounts and/or dealers on machine repair issues.
- Strengthened brand image by conducting training seminars on a quarterly basis, providing technical firmware and hardware updates.
FIELD SERVICE TECHNICIAN
Brother International Corporation
Irvine, CA
02.1994 - 01.2004
- Executed troubleshooting steps over the phone to resolve customer concerns.
- Install new embroidery equipment at the customer location, followed by providing comprehensive instruction to users on how to operate and maintain it effectively.
- Performed routine maintenance on embroidery machines, including yearly maintenance.
Education
Associate of Applied Science -
ITT Technical Institute
Carson, CA06.1993
Skills
- Hardware and software installation
- Sales Support Solutions
- Training Seminars
- Professional written and verbal communication
- Diagnostic testing
- Adobe Suite
- Word
- Excel
- PowerPoint
- Preventive maintenance
- Training development
- Customer service
- Friendly, positive attitude
Certification
- Brother DTG Printers Models GTX Pro, GTX Pro Bulk, GTX-422, GT-381, FT-541
- Brother Embroidery Equipment BES-1240, 1201, 1204, 1206 BAS-423, BAS-416, PR-650, PR-1050, PR-1060
Timeline
Support Engineer
Trend Z Tee
07.2008 - Current
FIELD SUPERVISOR
Brother International Corporation
02.2004 - 03.2008
FIELD SERVICE TECHNICIAN
Brother International Corporation
02.1994 - 01.2004
Associate of Applied Science -
ITT Technical Institute