Fredeisha Glover

• Supported clients'' emotional well-being through empathetic listening and tailored coping strategies.
• Created a safe, non-judgmental environment for clients to openly discuss their emotions, challenges, and goals during therapy sessions.
• Improved clients'' daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
• Conducted 5 crisis intervention as needed to ensure the safety and stability of clients in high-risk situations.
• Facilitated successful transitions from hospitalization or residential treatment back into the community for smoother reintegration into daily life routines.
• Led group sessions focused on topics such as stress management, conflict resolution, or anger management to build essential life skills among participants.
• Empowered clients by equipping them with the tools necessary to advocate for themselves and make informed decisions about their mental health care.
• Developed and implemented individualized behavior modification plans to reduce challenging behaviors and promote positive change.
• Documented patient information, treatment plans, and patient responses.
• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.

Championed an inclusive atmosphere within the salon that catered to diverse clientele needs while promoting a positive company culture among employees.

• Streamlined appointment scheduling processes for improved customer satisfaction and increased repeat business.
• Mentored at least 4 junior cosmetologists in advanced techniques, fostering professional growth and skill development within the team.
• Ensured compliance with all state licensing regulations through proper documentation maintenance and timely renewal submissions for all staff members.
• Established strong relationships with vendors for advantageous pricing negotiations on salon products and equipment purchases.
• Stayed abreast of industry trends and emerging techniques through continuous education and professional development opportunities.
• Enhanced salon revenue by implementing effective marketing strategies and promotional campaigns.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Answered phone calls and emails to schedule client appointments.
• Optimized workflow processes by delegating tasks effectively among team members based on their individual strengths.
• Suggested treatments and styles to suit customer appearance and fashion choices.
• Researched latest trends in hair and makeup to stay updated on color, style, and technique.
• Maintained client treatment records and designed long-term care programs for return customers.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.

• Maintained clean, safe, and well-organized patient environment.
• Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with multiple crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Supported over 10 clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
• Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
• Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
• Supported clients in managing their finances and personal administration, fostering greater independence.
• Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands, and household chores.
• Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Transported clients to and from medical appointments with safety and efficiency.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Completed regular check-ins and progress report for each client.