Frederic Ferrer
Ramp Agent
Atlanta,GA
Summary
Outgoing, reliable professional seeking a flight attendant position, where my hospitality and customer service skills will be put to good use.
Overview
4
4
Languages
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Representative Mentor
Amazon
Barcelona, Spain
12.2018 - 01.2020
- Supervised Associates in providing excellent customer service to Amazon customers requiring assistance for their issues.
- Cross-trained and backed up other customer service advisors.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Customer Service Specialist
Amazon
Barcelona, Spain
05.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Funeral Services Assistant
Serveis Funeraris De Barcelona
Barcelona, Spain
08.2014 - 05.2017
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Provided personal assistance, emotional support and personal care.
Customer Service Representative
Atento
Barcelona, Spain
05.2012 - 08.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Airport Representative
AENA
Barcelona, Spain
10.2011 - 04.2012
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Informed clients of essential travel information, such as travel times, transportation connections, .airport accomodations.
Train Attendant
Cremonini
Madrid, Spain
04.2011 - 06.2011
- Facilitated communication between deck and crew prior to and during railroad trip to promote smooth operations.
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats.
- Promoted safety, comfort and welfare of passengers.
- Facilitated boarding process by greeting passengers upon arrival to train and providing direction to seats.
- Served beverages and food items from the cafe-bar.
Passenger Service Agent
Spanair
Barcelona, Spain
07.2010 - 11.2010
- Escorted handicapped passengers from terminal to aircraft.
- Oversaw ticketing, gate and ramp services.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Education
High School Diploma -
Collegi Badalones
Badalona, Spain 09.2006 - 06.2009
Skills
Adaptability and Flexibility
Teamwork mindset
Multitasking skills
Terrific record of Safety and compliance
Aviation and transportation
Aviation regulations
Logistics
Timeline
Customer Service Representative Mentor
Amazon
12.2018 - 01.2020
Customer Service Specialist
Amazon
05.2017 - 01.2020
Funeral Services Assistant
Serveis Funeraris De Barcelona
08.2014 - 05.2017
Customer Service Representative
Atento
05.2012 - 08.2014
Airport Representative
AENA
10.2011 - 04.2012
Train Attendant
Cremonini
04.2011 - 06.2011
Passenger Service Agent
Spanair
07.2010 - 11.2010
High School Diploma -
Collegi Badalones
09.2006 - 06.2009