Accomplished Customer Service Coordinator with a proven track record at EJ Welch, enhancing warehouse efficiency and customer satisfaction through expert logistics management and exceptional customer service. Skilled in CRM software and problem-solving, have significantly improved operational workflows and customer relations, ensuring timely and accurate service delivery. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Responsible for planning out all warehouse resources & activities in relation to companies objectives & targets.
· Keeping
track of stock using computer systems, allocating space for storing goods & organizing special requirements for stock.
·
Managing all processes and functions within a busy warehouse.
· Coordinating racking and storing.
· Maintaining high
standards of materials handling.
· Responsible for the warehouse security and accountability.
· Ensuring stock levels are
managed and controlled effectively.
· Ensuring compliance with all Health and Safety regulations.
· Using automated
computer systems to monitor stock control.
· Producing incident and performance reports for senior managers.
· Making sure
that all freight receipts and deliveries are carried out in time.
· Updating & maintaining computerized & paper based
administrative records.
· Working with team leaders to review procedures & maximize customer satisfaction.
· Answering
phones and answering customers questions and taking orders.
· Running tool shed checking customers out and if need be
pull customers’ orders.
Worked through a temp agency for EJ Welch as a driver and worked in the warehouse.
Drove an truck making deliveries for three businesses Bed Bath and Beyond, Guitar Center, and Victoria Secret. Each had an window that must be delivered in, and all products were to be scanned and placed in store. All counts had to be accurate and each delivery had to be on time. When not driving worked in warehouse loading trucks for deliveries.
I drove a truck making deliveries to three stores. The three stores were Bath and Body, Guitar Center, and Victoria Secret. I had time windows that I had to make and unload product into store. It required me to scan each product place in store and it was my job to make sure that my product counts were correct. On my off days from driving I worked in the warehouse sorting the product into their separate routes.
Customer service excellence