Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederic Moseley Jr

Customer Service Coordinator
Sapulpa,OK

Summary

Accomplished Customer Service Coordinator with a proven track record at EJ Welch, enhancing warehouse efficiency and customer satisfaction through expert logistics management and exceptional customer service. Skilled in CRM software and problem-solving, have significantly improved operational workflows and customer relations, ensuring timely and accurate service delivery. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Overview

9
9
years of professional experience

Work History

Customer Service Coordinator

EJ Welch
01.2019 - 07.2024

Responsible for planning out all warehouse resources & activities in relation to companies objectives & targets.
· Keeping
track of stock using computer systems, allocating space for storing goods & organizing special requirements for stock.
·
Managing all processes and functions within a busy warehouse.
· Coordinating racking and storing.
· Maintaining high
standards of materials handling.
· Responsible for the warehouse security and accountability.
· Ensuring stock levels are
managed and controlled effectively.
· Ensuring compliance with all Health and Safety regulations.
· Using automated
computer systems to monitor stock control.
· Producing incident and performance reports for senior managers.
· Making sure
that all freight receipts and deliveries are carried out in time.
· Updating & maintaining computerized & paper based
administrative records.
· Working with team leaders to review procedures & maximize customer satisfaction.
· Answering
phones and answering customers questions and taking orders.
· Running tool shed checking customers out and if need be
pull customers’ orders.

  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
  • Coordinated logistics for customer orders.

Driver/General Warehouse Associate

Addecco
10.2018 - 01.2019

Worked through a temp agency for EJ Welch as a driver and worked in the warehouse.

  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Delivered goods and products to customer on time and in excellent condition.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Delivery Driver

Dicom Logistics
09.2017 - 01.2018

Drove an truck making deliveries for three businesses Bed Bath and Beyond, Guitar Center, and Victoria Secret. Each had an window that must be delivered in, and all products were to be scanned and placed in store. All counts had to be accurate and each delivery had to be on time. When not driving worked in warehouse loading trucks for deliveries.

  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Responsbile for setting up new routes in new state.

Delivery Driver

Lamode Cleaners
11.2015 - 04.2017

I drove a truck making deliveries to three stores. The three stores were Bath and Body, Guitar Center, and Victoria Secret. I had time windows that I had to make and unload product into store. It required me to scan each product place in store and it was my job to make sure that my product counts were correct. On my off days from driving I worked in the warehouse sorting the product into their separate routes.

  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered clothes to customer doorsteps and business offices.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • · Add new customers to the route
  • · Was given a new responsibility of a whole new route and freedom to run route as I saw fit.

Education

GED -

Mesquite High School
Mesquite, TX
04.1997 - 05.1997

Skills

Customer service excellence

Timeline

Customer Service Coordinator

EJ Welch
01.2019 - 07.2024

Driver/General Warehouse Associate

Addecco
10.2018 - 01.2019

Delivery Driver

Dicom Logistics
09.2017 - 01.2018

Delivery Driver

Lamode Cleaners
11.2015 - 04.2017

GED -

Mesquite High School
04.1997 - 05.1997
Frederic Moseley JrCustomer Service Coordinator