Frederic Saraiva

Work History

President Elected

Rotary Club

03.2024 - Current

As a dedicated Rotarian, I embrace the ethos of "Service Above Self" and am committed to effecting positive change in both local communities and globally.
In my role as President Elect for the 24/25 term, I am entrusted with significant responsibilities:
Presiding over club and board meetings, fostering effective communication and decision-making.
Appointing committee chairs and members to lead and oversee various initiatives.
Conducting club assemblies to share updates and foster a sense of community.
Creating and managing the club budget, ensuring financial transparency and responsibility.
Developing a safe environment for youth participants, prioritizing their well-being.
Collaborating closely with district leadership to align club activities with Rotary's broader goals.
Through these responsibilities, I aim to uphold the principles of Rotary and drive impactful change within our community and beyond.

CMO/CTO

Umbrella Local

08.2023 - Current

Company Overview: https://bluepearlfox.com
Relocating to the US, I assumed the role of Managing Partner for Blue Pearl Fox, overseeing the Digital Marketing and Technology of the brand.
Key Responsibilities:
Spearheaded strategic leadership and direction-setting on Technology for the company.
Led teams to deliver impactful digital marketing campaigns.
Cultivated and maintained client relationships while expanding the client base.
Managed technological aspects of operations and ensured alignment with industry trends.
Prioritized adaptability and clear communication to foster growth and innovation.
My tenure has been marked by effective leadership, strategic acumen, and a commitment to driving success in a dynamic market landscape.

Real Estate Agent

Lux-Sar Properties

09.2020 - 12.2021

My tenure as a Part-time Real Estate Agent at Lux-Sar Properties was marked by a dedication to excellence, strategic insight, and a commitment to delivering exceptional results for clients and investors alike.
Properties, where I dedicated my efforts to the luxurious real estate market within the stunning Sintra region of Lisbon, Portugal.
Key Points:
Specialization in Luxury Estates: I focused on curating and selling luxury and super luxury properties, leveraging my expertise to showcase the unique charm and value of each estate.
Strategic House Raising and Sales: Employing innovative techniques, I contributed to the successful raising and sale of high-end houses, ensuring optimal returns for both sellers and investors.
Client Representation and Advisory: With a commitment to excellence, I provided world-class representation and advice to discerning clients in diverse real estate transactions, spanning residential, commercial, and industrial sectors.
Investment Guidance: Serving as a trusted advisor, I assisted Real Estate Investors in navigating the market landscape, offering tailored advice and insights to maximize their investment opportunities.

IT Project Manager

ODITÉO

06.2019 - 05.2020

As the Project Manager for IT & Security at Oditeo, a prominent French Telecommunication brand, I spearheaded the establishment of a Lisbon branch in Portugal, aimed at attaining a multinational presence and segregating support/sales functions from operations centered in Paris.
In my role, I led IT Technicians teams overseeing optical fiber installation across over 600 facilities in France. This included managing construction crews and vendors while instituting a Sharepoint library to centralize procedural and policy documentation for enhanced accessibility. Additionally, I facilitated training and onboarding processes on Office 365.
Key Responsibilities:
Uphold project timelines and budgetary constraints through diligent stakeholder management.
Developed Security Project Management protocols for the entirety of Oditeo's 600 clients' facilities in France, adhering to ISO 27003/4/5 standards and procedures. Concurrently, I formulated policies in alignment with ISO 9001 & ISO 27002 frameworks.
Ensured comprehensive compliance with cyber security, PCI, GDPR, and other pertinent data privacy regulations across all resort operations.
Crafted tailored training initiatives for clients based on thorough business needs assessments, delivering classroom sessions and overseeing the onboarding process for Office 365.

Senior IT & Security DRI Backup

SELLBYTEL Group

05.2016 - 06.2019

During my tenure at Sellbytel (now WebHelp), I began by contributing to the Apple Care project and swiftly advanced to become an Apple Qualified Instructor, training over 1000 agents and IT professionals across various locations including Germany, France, Spain, and Kuala Lumpur. Notably, I pioneered the training for the first German AHA (At Home Advisors) for remote AppleCare support.
Transitioning to the IT department, I assumed the role of Senior IT and Security DRI Backup, tasked with reinforcing security measures for all Apple sites in response to external audits. My efforts resulted in a substantial increase in compliance, achieving a remarkable 96% audit rating compared to the previous 72%.
Key Responsibilities:
Provided Cisco and Avaya phone support and configuration for the call center.
Translated and created technical tutorials in English & French.
Managed storage inventory and set up computers, including tagging, imaging, and setup.
Implemented biometric systems and conducted server patching for network and phones.
Monitored and maintained computer systems and networks, providing user training on software and hardware.
Ensured confidentiality of employee and corporate information.
Managed and deployed various IT services including MDM system devices, Office software, and endpoint security.
After January 2017, assumed the role of Backup for D.R.I of all Security, encompassing staffing, infrastructures, devices, and data.
Conducted risk management and ensured compliance with cybersecurity regulations including CCSR, PCI, GDPR, and other data privacy laws.
Delivered security training for all staff and new hires, created policies and procedures, managed CCTV, and access control.
Documented, reviewed, and audited all security controls and procedures, conducting monthly security audits in collaboration with stakeholders.

EMEA Qualified Instructor

06.2013 - 05.2016

Serving as an EMEA Qualified Instructor, I facilitated training for iOS & OS X Systems, delivering classes in both French and English, creating nesting and improvement plans, and providing comprehensive reporting and coaching.

Managing Director

J.S Ida

02.2009 - 05.2013

Following the birth of my second child, I embarked on an entrepreneurial venture, co-founding a startup with two partners. Our focus encompassed Press marketing, PR, SaaS, and other cutting-edge technologies tailored for businesses. Within a month, secured our inaugural client, the third largest daily journal in the nation, alongside an import/export transport company. Our rapid success translated into an initial revenue of €500,000, escalating to €4 million annually within two years.
- Co-created Tech StartUp brand
- Orchestrated client acquisition, leveraging insight sales and distribution management nationwide
- Spearheaded digital and press marketing initiatives, utilizing Adobe Suite and Microsoft Office for design and content creation
- Oversaw technology stock monitoring, import/export logistics, and transport operations, utilizing Microsoft Excel for data analysis and management
- Executed SaaS and other software implementations, alongside comprehensive training programs, including Microsoft and Adobe products
- Provided ongoing support, including procedural documentation and pertinent reports, utilizing Microsoft Word and Excel
- Championed talent acquisition, identifying and addressing sales and IT gaps through recruitment, hiring, and mentoring initiatives

Global Director of Sales & Marketing

Original factor Auto

12.2005 - 11.2008

My achievements on previous experience, attracted the attention of a multinational Import & Export brand.
I began my journey at Original Factor Auto as a Sales Representative for luxury car brands, including Bentley, Ferrari, Porsche, BMW, Mercedes, and Rolls Royce. Within two months, I attained essential Import/Export certification, laying a strong foundation for my subsequent roles, first as floor Manager.
Then promoted to Sales & Marketing Director, I implemented strategic changes, revamping the company's marketing approach to focus on specific niches. I spearheaded the cancellation of previous marketing initiatives, redirecting resources towards more targeted campaigns. Within six months, my efforts resulted in a 3x increase in sales, totaling €1.6 million over the previous semester.
Leading to the expansion of Original Factor Auto's offerings to include luxury recreational boats and yachts. I acquired a boat broker license and assumed management responsibilities for this new department.
Additionally, I played a pivotal role in leveraging IT expertise to enhance our online presence, both locally and internationally. I oversaw the development and promotion of our websites, contributing to the company's visibility and growth across borders.
Key Responsibilities:
Initiated in luxury car sales, progressed to Sales Manager with Import/Export responsibilities for renowned brands.
Orchestrated advertising strategies and managed recruitment for the Sales and IT departments.
Delivered sales and technology training, ensuring seamless onboarding for new staff.
Managed yacht and recreational boat brokerage operations, focusing on leading brands such as Ferretti and Azimut.
Directed overseas projects for luxury cars and yachts in key markets such as Dubai, Germany, and France.

Project Lead Development & Sales

EASYDENTIC IDENTIFICATION SYSTEMS IBERICA SA

06.2004 - 12.2005

During my tenure as Project Lead Development & Sales at Easydentic from June 2004 to December 2005 in Lisbon, Portugal, I played a pivotal role in the early stages of this French company's establishment. Responsible for initiating operations, I adeptly trained three teams comprising five sales representatives each within a year, shaping one team leader and four salesmen. My leadership extended across managing two teams for the primary brand Easydentic and two for a secondary brand, Oytech, significantly contributing to the company's growth.
In addition to overseeing staff acquisition and training, I assumed responsibility for managing all projects and installations of security and biometric devices for our clientele. This included supervising a technician team of ten, ensuring seamless execution and client satisfaction.
Key accomplishments include:
Spearheading project management for both Easydentic and Oytech brands, specializing in B2B sales of biometric systems.
Driving acquisition and IT project development initiatives to onboard new B2B clients, fostering business expansion.
Conducting comprehensive sales training sessions for new staff, implementing robust sales analytics, and facilitating seamless onboarding processes.
My tenure at Easydentic underscored my ability to navigate multifaceted responsibilities, drive business growth, and foster a collaborative team environment to achieve organizational objectives.

New Car Sales Manager

ETOILE OCCITANE

01.2002 - 03.2004

Successfully managed a high-performing new car sales team at a prestigious Mercedes-Benz dealership. Exceeded sales targets consistently by cultivating strong customer relationships, implementing effective sales strategies, and fostering a positive and motivated team environment. Proven expertise in luxury vehicle sales, customer service, and team leadership. I possess a deep understanding of luxury automotive sales, including product knowledge, negotiation techniques, CRM software and recruitment proficiency.

Used Car Sales Consultant

09.1999 - 12.2001

I started in sales expertise at Mercedes-Benz, specializing in the pre-owned vehicle market. My responsibilities included:
Building rapport with clients and understanding their individual needs.
Effectively showcasing the unique features and benefits of each vehicle.
Negotiating and closing deals that satisfied both the customer and the dealership.
Providing exceptional customer service throughout the entire sales process.

Summary

Overview

Work History

President Elected

CMO/CTO

Real Estate Agent

IT Project Manager

Senior IT & Security DRI Backup

Managing Director

Global Director of Sales & Marketing

Project Lead Development & Sales

New Car Sales Manager

Used Car Sales Consultant

Education

Master of Business Administration - MBA - Business Administration and Management, General

Projects, Project Management and the PMP Examination

Implement and Manage Microsoft Azure Intune

Cisco Meraki Wireless setup

Apple Certified Mac Technician (ACMT) Certification

Skills

Languages

Interests

Timeline

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