Frederica Byrd
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Experienced with overseeing restaurant operations to ensure efficiency and customer satisfaction. Utilizes strategic planning and staff development to enhance service quality. Track record of improving operational processes and maintaining high standards in fast-paced environment.
Professional Restaurant Leader with extensive background in overseeing daily operations, enhancing guest satisfaction, and driving revenue growth. Skilled in staff development, inventory management, and strategic planning. Strong focus on teamwork and adaptability, ensuring efficient service and high standards. Known for problem-solving abilities and fostering collaborative work environment to achieve outstanding results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Operations Manager
First Watch
02.2021 - 12.2024
- Led and directed team members on effective methods, operations, and procedures.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
Assistant Restaurant General Manager
Cracker Barrel Old Country Store
04.2017 - 01.2021
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Completed inventory purchases and oversaw shipment processing.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
General Manager
Wendy's
06.2014 - 03.2017
General Manager
Garrett Popcorn Shop
04.2014 - 02.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Business Administration And Management
Columbia College
05.1999
Skills
- Labor Scheduling
- Culinary Operations
- Recruiting
- Operations Review
- Profit & Loss
- Staff Development
- Performance Evaluation
- Employee Safety
- Manager Support
- Multi-Unit Management
- Customer Service
- Conflict Resolution
- Inventory Control
- Recruitment and Hiring
- Interpersonal Skills
- Operations Management
- Customer Engagement
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Restaurant Operations Manager
First Watch
02.2021 - 12.2024
Assistant Restaurant General Manager
Cracker Barrel Old Country Store
04.2017 - 01.2021
General Manager
Wendy's
06.2014 - 03.2017
General Manager
Garrett Popcorn Shop
04.2014 - 02.2017
Bachelor of Science - Business Administration And Management
Columbia College
Similar Profiles
Gabriela KaminskyGabriela Kaminsky
Server at First WatchServer at First Watch
Carlos RuizCarlos Ruiz
Cook at First WatchCook at First Watch
Lotus TrimbleLotus Trimble
Host/Server/Busser at First WatchHost/Server/Busser at First Watch