Summary
Overview
Work History
Education
Skills
Timeline
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Frederica Claybrooks

Nashville,TN

Summary

Smooth and professional Executive Administrative Assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives.

Overview

9
9
years of professional experience

Work History

Executive Administrative Assistant

Pain And Spine Consultants
12.2021 - Current
  • Researched, proposed and implemented vendor agreements to decrease costs by 15 percent and improved customer service with direct contact communication.
  • Met with potential buyers and contractors to show properties in Middle TN.
  • Scouted potential vendors for cleaning, landscaping, etc.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Scheduled appointments, handled calendars and prepared meeting materials for Medical Director and Administrator.
  • Offered assistance, collaboration and clerical support to auditors throughout entire review process.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized and coordinated 1 conference and all monthly/quarterly meetings.
  • Trained 8 junior office staff in correct procedures and reporting requirements.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Transcribed minutes of meetings and executed meetings and events for company regarding business development.

Marketing Coordinator

Pain & Spine Consultants
12.2016 - Current
  • Built strong referral network for clinical practice with multiple locations by developing strategic relationships with general practitioners and internists across Middle Tennessee.
  • Created social, print and email campaign to boost awareness in clinical settings.
  • Created content and developed 2 websites.
  • Composed posts for social media and helped build corporate presence on Facebook/Meta.
  • Head shot photographer for 23 incoming providers and executive staff.
  • Tracked and reported on marketing campaign responses through Google Docs to executive team members and new patient coordinators.
  • Improved customer satisfaction surveys through survey monkey and applied superior conflict resolution and problem-solving skills to increase patient satisfaction rates to 86 percent.
  • Coordinated all monthly and quarterly meetings with clinical providers to develop ideas, discuss conditions treated, procedures and referrals.
  • Scheduled dropped off and picked up company and Medical Director's vehicles for service.

New Patient Coordinator

Pain And Spine Consultants
08.2014 - 12.2016
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Scheduled appointments for 4 locations with patient or specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
  • Reviewed 35-40 referral requests each day for primary care and specialty medical clinics for pain management services.
  • Trained staff on referral and intake process.
  • Followed up with clients and specialists to inquire about experience and collect reports.
  • Upheld confidentiality requirements and regulatory compliance guidelines.

Education

Bachelor of Science - Science

Middle Tennessee State University
Murfreesboro, TN
05.2010

Skills

  • Positive attitude
  • Self starter and independent thinker
  • Professional communication
  • Practical problem solver
  • Proficient in Microsoft Office
  • Travel Arrangement Coordination
  • Office Supplies and Inventory
  • Referral/Benefit Verification
  • Supplier Liaison
  • Organizing Staff Schedules
  • Managing Fleet Vehicles

Timeline

Executive Administrative Assistant

Pain And Spine Consultants
12.2021 - Current

Marketing Coordinator

Pain & Spine Consultants
12.2016 - Current

New Patient Coordinator

Pain And Spine Consultants
08.2014 - 12.2016

Bachelor of Science - Science

Middle Tennessee State University

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Frederica Claybrooks