Frederica Robinson
Los Angeles,CA
Summary
Performance-focused Advanced Medical Support Assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.
Overview
20
20
years of professional experience
Work History
medical support assistant
West Los Angeles VA Medical Center
12.2019 - Current
- Communicate & treat Veterans in a courteous, tactful, respectful manner. Provides the veteran with consistent information according to established policies & procedures, handles conflict & problems in dealing with the customer constructively & appropriately
- I possess solid leadership skills acquired from supervising coworkers
- Conduct and coordinate organizational management studies and develop solutions to problems
- Able to multitask using bilateral software(CPRS, VISTA, VSE, CTM, EXCEL)
- Prioritize & organize work to meet deadlines, ensuring compliance with established process, policies and regulations. May conduct interviews in person or by phone with veterans, scheduling, mailings, and organize reports.
- Appointment scheduling through Vista & Vse Pre pare and release correspondence for use by other federal employees
- Coordinate with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored effectively support the needs of the clinics & make necessary adjustments
- Participate in team huddles and team meetings to manage, plan, problem solve, and follow-up with patients care by sharing information & collaborating, verify, update patient demographic information
office technician-assistant
01.2004 - 12.2019
- Los angeles unified school district
- Performed administrative duties for upper management of a difficult and/or specialized nature
- Daily use of PC Windows and Microsoft Office software’s
- Responsible for collecting and analyzing information
- Proven ability to work efficiently in both independent and team environments, and at ease in high stress and fast-paced environment
- Work effectively with District personnel, representatives of other organizations, and the public
- Prepare correspondence, reports, bulletins, and memorandums in relation to assigned projects and may review and edit material prepared by others
- Exercise sound judgment and maintain confidentiality regarding sensitive information
- Update cumulative records, process applications for transcripts, request and send transcripts throughout the district and outside of the school district, inform alumni of the transcript process, data entry, print report cards, order diplomas, credential cumulative record after graduation to be digitized.
Education
No Degree - CABLE INSTALLATION
CBE TECHNOLOGIES
Los Angeles, CA06.2001
High School Diploma -
Downtown Business Magnet High School
1200 Colton St.06.1990
Skills
- TYPING 60WPM
- INTERVIEW PANALIST
- Communicating with Patient Families
- Patient Assessments
- Patient Engagement
- First Aid
Timeline
medical support assistant
West Los Angeles VA Medical Center
12.2019 - Current
office technician-assistant
01.2004 - 12.2019
No Degree - CABLE INSTALLATION
CBE TECHNOLOGIES
High School Diploma -
Downtown Business Magnet High School
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