Frederic Jordan Woods IV
Bensalem,Pennsylvania
Summary
Proactive Terminal Manager 2 years of experience. Adept at planning long-term goals and day-to-day streamlining for organization. Successful at personal and worker safety with an exceptional eye for detail and commitment to efficiency.
Overview
6
6
years of professional experience
Work History
Terminal Manager
Waddle Trucking
04.2021 - Current
- Managed terminals in both Annapolis Junction and Philadelphia
- Promoted safety programs throughout terminals by conducting meetings and communicating safety program messages.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Performed human resource-related tasks by interviewing new drivers, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service.
- Directed and initiated investigations to resolve customer complaints.
- Coordinated and monitored maintenance and repair of company vehicles.
- Planned freight loads and coordinated with drivers to achieve accurate and timely delivery of vehicles.
Solutions Manager
Verizon
10.2019 - 07.2021
- Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Interviewed and trained new employees
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Solutions Specialist
Verizon
12.2018 - 10.2019
- Recommended new products and services to customers.
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Increased productivity by collaborating with management to develop process improvements.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
Verizon Specialist
Best Buy
08.2017 - 12.2018
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Educate other mobile employees on Verizon products and services
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Bishop Kenny High School
Jacksonville, FL04.2015
Skills
- Inventory Management Software
- Outgoing Shipments Oversight
- Supply Chain Solutions
- Data Interpretation
- Team Supervision
- MS Office Suite
- Route Optimization
- Staff Development
- Managing Terminations
- Safety Regulations Implementation
Timeline
Terminal Manager
Waddle Trucking
04.2021 - Current
Solutions Manager
Verizon
10.2019 - 07.2021
Solutions Specialist
Verizon
12.2018 - 10.2019
Verizon Specialist
Best Buy
08.2017 - 12.2018
High School Diploma -
Bishop Kenny High School
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