Frederick Behlen
Summary
I'm an accomplished Lead Launch Electrical Coordinator at General Motors Company, adept in project management and fostering team productivity. Leveraged data entry and customer service excellence to enhance operational workflows and achieve milestones, contributing to strategic company objectives. Demonstrated proficiency in MS Office and relationship building, driving improvements and collaborative success.
I am a self-motivated individual who brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
37
37
years of professional experience
Work History
Lead Launch Electrical Coordinator
General Motors Company
05.2022 - 05.2024
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Used job-related software to draft and finalize written correspondence and documentation.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coached employees through day-to-day work and complex problems.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Warranty Supervisor
Magna Powertrain
05.2011 - 05.2022
- Assisted engineering teams in identifying root causes of product failures, contributing to continuous improvement efforts.
- Conducted regular evaluations of team performance metrics, identifying areas for improvement or additional training needs.
- Implemented cost-saving measures through careful review of claim expenses, optimizing budget allocation.
- Optimized inventory management by coordinating with suppliers to maintain necessary parts availability for warranty repairs.
- Managed vendor relationships to optimize repair schedules and reduce costs.
- Developed comprehensive reports highlighting key performance indicators related to warranties and service levels.
- Resolved escalated issues promptly and professionally, ensuring long-term client relationships.
- Reduced customer complaints by streamlining communication between departments and improving response times.
- Facilitated cross-functional meetings for improved collaboration between departments involved in the warranty process.
- Served as a liaison between customers and internal teams during complex or high-value cases, ensuring clear communication and prompt resolution.
- Provided ongoing support to customers throughout the warranty process, fostering trust and loyalty.
- Analyzed warranty data to identify trends and recommend improvements, enhancing overall product quality.
- Coordinated with technicians to ensure timely completion of warranty repairs, resulting in increased customer satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
GM TAC Team Leader
Morley Companies
05.2000 - 05.2011
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Automotive Service Manager
Jim Waldron Pontiac Buick Gmc
02.1993 - 05.2000
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Auto Technician
Church And Sons
06.1987 - 01.1993
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested vehicle components and systems to identify issues.
- Collaborated effectively with colleagues to ensure a seamless repair process from start to finish while minimizing disruption to other ongoing jobs in the shop.
- Upheld high ethical standards in every aspect of work, from client interactions to the quality of repairs performed.
Education
High School Diploma -
Davison High School
Davison, MI06.1987
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- MS Office
- Discretion and Confidentiality
- Schedule Coordination
- Scheduling and calendar management
- Presenting Ideas and Plans
- Recordkeeping
- Document Management
- Meeting Coordination
- Event Planning
- Schedule Management
- Event Coordination
- Database Management
- Staff Supervision
- Project Management
- Best Practices Implementation
- Professional Networking
- Team Oversight
- Budget Planning
- Financial Management
- Writing Requirements
- Microsoft Office
- Team Leadership
- Decision-Making
- Documentation and Recordkeeping
- Phone and Email Etiquette
- Coaching and Mentoring
- Staff Training
Hobbies and Interests
I have several hobbies, (some may say too many). My favorite thing of all is to spend time with my wife and kids. Personal interests are fishing, hunting, carpentry, gardening and boating. An accomplishment I hold dear to my heart is the time in which I owned and co operated an Adult foster care home for 17 years, my wife did the day to day operations while I was at my day job and I would help in the evenings and weekends, but this was very rewarding making sure our elderly residents were safe and happy and I can elaborate further upon request.
Timeline
Lead Launch Electrical Coordinator
General Motors Company
05.2022 - 05.2024
Warranty Supervisor
Magna Powertrain
05.2011 - 05.2022
GM TAC Team Leader
Morley Companies
05.2000 - 05.2011
Automotive Service Manager
Jim Waldron Pontiac Buick Gmc
02.1993 - 05.2000
Auto Technician
Church And Sons
06.1987 - 01.1993
High School Diploma -
Davison High School
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