Frederick Bernard Watt
Huntersville,N.C.
Summary
Information Technology Support Specialist with extensive experience in deskside support. Proven ability to solve complex problems and adapt to new technologies, consistently delivering results that exceed expectations. Demonstrates strong teamwork skills while also excelling in independent tasks. Highly organized and capable of managing multiple priorities to meet deadlines without sacrificing quality. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
IT specialist/Site FSO
Stanley Black and Decker/HCL
Kannapolis, N.C.
08.2016 - 12.2025
- Installed/ re-imaged laptops and desktops.
- Desk-side support, diagnosing and resolving end user incidents and requests, with equipment and software.
- Install software using SCCM repository and Desk-engineer.
- Reported all incidents and problems, along with the resolutions in the Service Now tool. Using established root analysis escalating the process if needed.
- Worked within the WMS application to resolve/ troubleshoot multiple issues with scanners, Ricoh laser & Zebra label printers, and end user's maintenance.
- Completed authorized tasks, following company's policies and security protocol, limiting risk to customers and company.
- Independently resolved tickets within a limited time frame.
- Distribution Center - Kannapolis N.C.
MRC, Providence/Family Preservation Services, and OnStar
Charlotte, N.C.
01.2014 - 09.2014
- Validate Windows 7.
- Installation and configuration of VDI (Virtual Desktop Infrastructure), Citrix Remote, and Win 7.
- Assigned I.T. asset tags to new desktop computers and keep an excel database.
- Asset management scan old and new computers and keep an excel database.
N.C.
01.2012 - 09.2014
- Hardware installations, upgrades and maintenance of workstations, servers, networking equipment, self-checkout centers and other supporting hardware.
- Analyze, log and track complex software and hardware matters of significance pertaining to networking connectivity issues, printers, servers, and applications to meet business needs.
- Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy.
- Recommend resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
Toshiba/ Walmart - HP/UPS
Charlotte, N.C.
04.2016 - 08.2016
- Installed and configured POS devices (Logics, scanners and printers), migrated and configured Windows 7 from XP.
Deskside Support
IBM/Belk
Charlotte, N.C.
08.2015 - 01.2016
- Responsibilities include imaging, naming, and adding computers to the domain.
- Setup and move users to Organization unit in Active Directory.
- Creating user accounts, passwords, user rights, security.
- Installed and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Establish VPN access for all remote users.
Logistics Management/Maintenance Technician
Apple Data Center
Maiden, N.C.
10.2014 - 06.2015
- Responsible for the distribution and maintaining an accurate account of inventory (tools, materials, and various types Cat cabling, fiber optic and power cabling).
- Supported installs, troubleshoot, and maintained servers, networking equipment and cabling within a Data Center.
- Physically installed racks, servers, switches and related devices.
- Replace and performed server maintenance.
- Ability to conduct Q & A, tracking, asset management, labeling, and decommissions.
Traveling L4 Tech
Dell
09.2008 - 01.2014
- Duties and responsibilities included traveling to multiple scheduled governments' site covering the U.S. performing Imaging, new installs, upgrades, migrations and support for Windows XP and 7.
- VA Hospitals.
- Social Security Administration.
- HUD/Lockheed Martin Refresh Washington D.C / HHQ and statewide.
- HUD/OIG Refresh.
- Refresh Windows 7 and Migrations, Multiple States.
Education
Music Ed. - Woodwinds/Clarinet, Saxophone and Flute
Kent State University
Information Technology Series (MCSA) - CompTIA A+ /Net+ certified
TechSkills
Skills
- MS Office setup
- Windows configuration
- Hardware installation
- SCCM utilization
- Active Directory management
- Network expertise
- Printer configuration
- Peripheral setup
- Help desk support
- Troubleshooting skills
- Organizational ability
- Detail orientation
- Customer service
- Remote access tools
- Friendly, positive attitude
- Attention to detail
- Quality assurance
- Supervision and leadership
- Computer skills
- Communication
- Customer relations
Websites
Timeline
IT specialist/Site FSO
Stanley Black and Decker/HCL
08.2016 - 12.2025
Toshiba/ Walmart - HP/UPS
04.2016 - 08.2016
Deskside Support
IBM/Belk
08.2015 - 01.2016
Logistics Management/Maintenance Technician
Apple Data Center
10.2014 - 06.2015
MRC, Providence/Family Preservation Services, and OnStar
01.2014 - 09.2014
01.2012 - 09.2014
Traveling L4 Tech
Dell
09.2008 - 01.2014
Music Ed. - Woodwinds/Clarinet, Saxophone and Flute
Kent State University
Information Technology Series (MCSA) - CompTIA A+ /Net+ certified
TechSkills