Frederick Brooks
New Orleans,LA
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
03.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Maintenance Technician
Walmart
02.2021 - 04.2025
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
- Provided exceptional customer service while responding to work orders, resolving issues in a timely manner.
- Fostered a positive work environment through teamwork, collaboration, and maintaining an organized workspace.
Floor Technician
East Jefferson General Hospital Health/Crothall
02.2020 - 10.2022
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Used [Type] equipment to clean and maintain hardwood, ceramic, and laminate floors.
- Reduced cross-contamination risks by following proper infection control practices during all tasks.
- Enhanced cleanliness and sanitation by effectively utilizing floor cleaning equipment and chemicals.
- Received positive feedback from supervisors for dedication to quality workmanship in all assigned projects.
- Responded promptly to emergency spills or accidents, ensuring swift containment and cleanup for minimized disruptions to daily operations.
- Collaborated with other EVS staff members to provide comprehensive cleaning services throughout the facility.
- Demonstrated a strong work ethic and commitment to excellence, consistently meeting or exceeding performance expectations as an EVS Floor Technician.
- Streamlined work processes by implementing efficient floor maintenance schedules for various areas of the facility.
- Assisted in training new EVS Floor Technicians, sharing best practices for optimal performance and efficiency.
Education
Bachelor of Science - Technology Management
Southern University At New Orleans
New Orleans, LA05-2001
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- [Area of certification] Training - [Timeframe]
- Certified Asphalt Technician
- Certified Concrete Technician
- Certified Structural Concrete Technician
Timeline
Sales Associate
Home Depot
03.2022 - Current
Maintenance Technician
Walmart
02.2021 - 04.2025
Floor Technician
East Jefferson General Hospital Health/Crothall
02.2020 - 10.2022
Bachelor of Science - Technology Management
Southern University At New Orleans
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