Summary
Overview
Work History
Education
Skills
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Timeline
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Frederick Brown

Sacramento,CA

Summary

Accomplished professional with a solid background at V3 Electric, focused on resolving complex issues and fostering customer loyalty. Expertise in data analysis and customer service, demonstrating exceptional multitasking and active listening abilities that enhance operational performance and client satisfaction. Microsoft Excel certification complements a strong technical and interpersonal skill set, driving impactful results.

Overview

4
4
years of professional experience

Work History

Counter Salesperson

Southgate Glass
03.2025 - Current
  • Built strong rapport with customers, fostering loyalty and repeat business.
  • Increased customer satisfaction by providing personalized service and product recommendations.
  • Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
  • Performed daily store opening and closing procedures, ensuring security and readiness for business operations.

Customer Service Representative

V3 Electric
06.2023 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Waiter

Pastosa by Lucia
01.2023 - 06.2023
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Office Assistant

UEI
01.2022 - 12.2022
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

Associate of Science - Accounting

Cosumnes River College
Sacramento, CA
05-2026

Skills

  • Customer service
  • Strong multitasking
  • Positive attitude
  • Active listening
  • Computer skills
  • Microsoft Excel certified
  • Financial statements
  • Data analysis
  • Payroll processing
  • Accounting and bookkeeping
  • Typing and written communication

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Timeline

Counter Salesperson

Southgate Glass
03.2025 - Current

Customer Service Representative

V3 Electric
06.2023 - 01.2025

Waiter

Pastosa by Lucia
01.2023 - 06.2023

Office Assistant

UEI
01.2022 - 12.2022

Associate of Science - Accounting

Cosumnes River College

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