Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Frederick Burke

Bronx ,NY

Summary

Skilled Maintenance Technician and Customer Service Representative, adept in troubleshooting and safety awareness. At C&c Apartments, leveraged hand and power tools expertise to enhance equipment reliability, demonstrating problem-solving prowess and reducing breakdowns by 30%. Excelled in high-stress customer interactions at Rent A Center, boosting loyalty through empathetic dispute resolution.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Maintenance Technician

C&c Apartments
04.2022 - 04.2024
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.

Customer Service Representative

Rent A Center Warehouse & Retail Store
08.2015 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate Liberal Arts -

Columbia Greene Community College
Claverack, NY

Skills

  • Troubleshooting skills
  • Safety awareness
  • Hand and power tools
  • Tool management

Certification

OSHA 30

Sst

Flagged

Timeline

Maintenance Technician

C&c Apartments
04.2022 - 04.2024

Customer Service Representative

Rent A Center Warehouse & Retail Store
08.2015 - 11.2018

Associate Liberal Arts -

Columbia Greene Community College

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Frederick Burke