Frederick Caldwell Jr
Certified Welder
El Paso,TX
Summary
Detail-oriented Customer Service Representative with track record of initiative and accuracy. Highly motivated and consistently anticipates needs of clients. Skilled multitasker proficient in day to day restaurant management Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
1
1
Certification
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Customer Service Representative
Bushes Chicken
El Paso, TX
05.2020 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept front check out area clean and organized for efficient service.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Personal Assistant
Joy To The World Daycare
El Paso, Texas
03.2015 - 05.2023
- Displayed absolute discretion at handling confidential information.
- Sourced and ordered office equipment and supplies.
- Kept detailed track of household and maintenance inventory and schedules.
- Managed large range of services, including pet care, phone screening, shopping and bill paying to provide clients with premium family time.
- Transported children to and from school, activities and appointments.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Developed rapport to create safe and trusting environment for care.
Education
High School Diploma -
El Dorado High School
El Paso, TX 08.2018 - 06.2021
Skills
Tolerance for adversity and open to change
Certification
Certified Welder
Certified Welder ID# 044-919130
Certification Date 6/17/21. Completed the Welding Certification Course provided by El Dorado High to fulfill my high school academi degree plan in order to graduate.
References
1. Pete Fiero, Welding Certification Instructor El Dorado High School
915-937-3200
2. Marco Morales, Senior Manager Bush's Chicken
915-855-2422
3. Joy Barley, Owner of Joy to the World Daycare
915-422-6576
Timeline
Certified Welder
07-2021
Customer Service Representative
Bushes Chicken
05.2020 - 06.2021
High School Diploma -
El Dorado High School
08.2018 - 06.2021
Personal Assistant
Joy To The World Daycare
03.2015 - 05.2023
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