Open To Work
Frederick Cullins
Field Service Engineer
Memphis,TN
Summary
Results-driven field service professional with over 13 years of experience in the telecommunications, IT, and medical industries, specializing in installation, maintenance, sales, and troubleshooting. Proven track record of enhancing customer satisfaction through exceptional technical support and comprehensive training initiatives. Committed to delivering innovative solutions that meet client needs while fostering long-term relationships. Extensive expertise and dedication to every project.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Leica Microsystems
12.2024 - Current
- Installing, maintaining, modifying, and repairing a range of complex instruments, including high-end scientific microscopes (confocal, infrared, super-resolution), electromechanical devices, and other scientific instruments.
- Troubleshooting technical issues and ensuring minimal downtime for customers.
- Providing technical support and training to customers, often in hospital and university environments.
- Assist in the design and execution of experiments to validate product performance
- Ensured compliance with safety regulations during all service visits
- Identified opportunities for upselling or recommending additional services/products based on customer needs
Field Service Technician
IQVIA
02.2024 - 12.2024
- Provide service, support, preventive maintenance, modifications, and installations of pharmacy automation equipment within hospital setting
- Organize, test, and upgrade BD Pyxis products. Duties also entail software and hardware configuration, and networking devices to hospital/clinics servers.
- Conduct routine checks and records data from product tests after installation and software configuration.
- Working with site's IT department to rectify system failures and provide on-site client repairs.
- Establish and develop positive business relationships with clients.
Electronics Technician
Mobile Technologies Inc
12.2022 - 02.2024
- Conducting IT break-fix, installation, and maintenance work within big-box national retailers (which includes Best Buy, Costco, Sam’s Club, Lowe’s, Home Depot, AT&T)
- Install, network, and configure access points/routers within the retailers IT network.
- Merchandising various displays within the electronics department of each retailer.
- Manages and installs cabling and wiring as needed.
- Make necessary software updates to various monitors to ensure the latest and up to date demo loops for current product promos
Field Sales Manager-AT&T National Retail
DSI Systems
07.2019 - 09.2021
- Managed and supported AT&T’s accounts within the Big 5 national retail chains (Sam’s Club, Walmart, Target, Best Buy and Costco) throughout the Mid-South Region to increase the business year over year.
- Trained and coached third party labor associates on AT&T’s products and services (wireless, internet, and television)
- Built excellent relationships with store leadership with each assigned retailer
- Partnered with third party labor’s leadership team to conduct ongoing monthly trainings
- Developed and maintained relationships to build credibility and trust with retailers’ leadership team
- Conducted sales events in National Retail locations to demonstrate products and increase retailer’s AT&T sales
- Supplied ongoing information about AT&T special offers and promotions
- Maintained merchandising display with AT&T’s marketing material within retailer’s electronics department
Various Roles
AT&T
10.2015 - 07.2019
- Retail Sales Consultant (RSC)
- Maintained a strong knowledge of the company's products, pricing plans, promotions, and service features.
- Assisted customers in understanding their monthly bill.
- Provided efficient, courteous customer service and assisted in all aspects of product offerings and services.
- Understand customer's needs and help them discover how our products meet those needs.
- Educated and engaged customers through product demonstrations.
- Integrated Solutions Consultant (IHX)
- Sell AT&T products and services in the residential customer's home in coordination with their AT&T U-Verse/DIRECTV installation.
- Assist residential customers with setting up new devices and applications during the home visit.
- Achieve sales and service objectives.
- Work assigned daily appointments within a specific area/territory
- Track and report activities through established processes and procedures
- Wire Technician
- Performed the installation, maintenance, and repair of AT&T U-Verse products and services for both residential and businesses
- Services included: high-speed internet, U-Verse TV, and telephone services (voice over IP and POTS lines)
- Worked along utility poles to access telephone terminals and repair networking issues, and connected home to AT&T network.
- Educated customers on service features and functionality
Communications Technician, III
Comcast
03.2012 - 10.2015
- Performed new installation/reconnections for Xfinity/Comcast products such as cable, internet, and telephone service. Also performs service calls to troubleshoot issues with existing service.
- Installs and/or replaces coax cable and Cat5 for additional outlets in customer premise.
- Inspects existing bond/ground to ensure compliance with company and National Electrical Code (NEC) requirements. Performed signal quality test to ensure that services work properly from cable tap to premises according to broadband engineering specifications.
- Performs work along utility poles to service potential line maintenance issues throughout broadband networks. Advanced from previous positions of CommTech 1 and CommTech 2
Education
Business Administration
University of Illinois at Chicago (UIC)
Chicago, IL06.2009
Skills
- Sales Support
- Presentation skills
- Account relationship management
- Technical field support
- Effective teamwork
- Equipment installation
- Troubleshooting and repair
- On-site support
- Product demos
- Windows operating system proficiency
- Customer service
- Technical troubleshooting
- Salesforce
- Computer networking
- Analysis skills
- Marketing
- Microsoft Office
- SQL data analysis
- Account management
- Leadership
- LAN
- Network cabling
- Business development
- Creativity & Innovation
- Sales
- Branding
- Software troubleshooting
- Microsoft Office
- Merchandising
- Events management
- Product management
- Sales Management
- Product Demos
- Communication
- Adaptability & Flexibility
- Analytics
- Sales team leadership
- Remote support
- System diagnostics
- Field operations management
- Performance testing
- Preventive Maintenance
Certification
- CompTIA A+ Training
Military Service
- Branch: Navy
- Rank: E-2
- September 2008 to June 2009
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
RemoteHybridSalary Range
$65000/yr - $200000/yrTimeline
Field Service Engineer
Leica Microsystems
12.2024 - Current
Field Service Technician
IQVIA
02.2024 - 12.2024
Electronics Technician
Mobile Technologies Inc
12.2022 - 02.2024
Field Sales Manager-AT&T National Retail
DSI Systems
07.2019 - 09.2021
Various Roles
AT&T
10.2015 - 07.2019
Communications Technician, III
Comcast
03.2012 - 10.2015
Business Administration
University of Illinois at Chicago (UIC)
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