Frederick Curry
Pompano Beach,FL
Summary
Proven achiever in tenant satisfaction and operational efficiency, I excelled at Olympus Property by enhancing customer service and streamlining leasing processes. Skilled in application processing and building rapport, my approach led to significant improvements in tenant relations and operational workflow, embodying dedication and a results-driven mindset. Energetic leasing consultant offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Olympus Property
02.2022 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Responded to requests and scheduled appointments for property showings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Hotel Front Desk Agent
Embassy Suites
07.2019 - 01.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
High School Diploma -
North Andros High School
Andros,Bahamas06.2005
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- File Management
- Leasing and sales
Accomplishments
Leasing Consultant of the year 2023
Timeline
Leasing Consultant
Olympus Property
02.2022 - Current
Hotel Front Desk Agent
Embassy Suites
07.2019 - 01.2022
High School Diploma -
North Andros High School
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