Summary
Overview
Work History
Education
Timeline
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Frederick Dendy

Moss Point,MS

Summary

Committed and adaptable process operations professional with 8 years of experience operating, troubleshooting as well as optimizing complex systems & aiding the development of new hires. Possesses strong technical application and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Senior Process Operator

Xylem
01.2022 - 03.2025
  • Operated in a factory setting sorting bottles with a forklift, evacuating those bottles, recharging the resin therein via chemical process before returning the resin to bottles for shipment to distribution branches.
  • Ensured quality standards for use in commercial water purification.
  • Frequently outdoors, with strict adherence to PPE, safety & quality regulations according to ES&H & the FDA.

Case Manager & Trainer

CGI
01.2017 - 12.2021
  • Represented Connect for Health Colorado as a Call Center Representative, Case Manager & Trainer to facilitate the enrollment of Colorado citizens in the health insurance marketplace, application for benefits, resolution of technical system & user errors, taught 30+ head classes as a subject matter
    expert about customer service, health insurance & navigating complex systems.
  • Acquired proficiency in Microsoft Word, PowerPoint & Excel, as well as supervisory, prioritization & communication skills.
  • Acted as liaison for AT&T Engineers and commercial customers to ensure the customer site had necessary equipment to install internet & cloud services.
  • Coordinated to create a new training framework & website that allowed our team to tackle a backlog of 7,000+ orders and bring all accounts current to day-of.
  • Represented Navy Federal Credit Union in a call center environment to tactfully engage customers who owed the company substantial amounts. Negotiated hundreds of thousands worth of payment plans & settlements to recoup losses for the company.

Chef, Busboy & Expo

Doc's Seafood Shack, Tacky Jack's
01.2015 - 12.2016
  • Prepared food safely & to quality specifications to ensure happy customers, especially during peak tourism season.
  • Ensured clean dining area, prepared food items like coleslaw / oysters / lemons / etc. to ensure minimal downtime, delivered orders to customers and assisted waitstaff wherever possible.

Education

GED -

Central Alabama Community College
01.2017

Timeline

Senior Process Operator

Xylem
01.2022 - 03.2025

Case Manager & Trainer

CGI
01.2017 - 12.2021

Chef, Busboy & Expo

Doc's Seafood Shack, Tacky Jack's
01.2015 - 12.2016

GED -

Central Alabama Community College

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Frederick Dendy