Frederick Derrick
Huntsville,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Liberty Mutual
06.2025 - Current
- Route request and and submissions using appropriate systems for assignment and resolution.
- Provides clear, detailed explanation to customers surrounding audit results.
- Performs support duties as requested such as processing mail, assisting with processing audits, and processing policy change request.
- Upholds customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence and reliability
Insurance Assistant
Liberty Mutual
Remote
04.2024 - 06.2025
- Managed relationships with external partners such as brokers and agents, fostering strong collaborations that benefited both parties.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Upheld our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence and reliability
- Interacted with other departments, including Underwriting, billing, and processing, to resolve customer request
Customer Service - Digital
Verizon
Remote
03.2023 - 02.2024
- Enhanced user experience for online customers through effective troubleshooting and problem-solving techniques.
- Developed rapport with clients by promptly responding to their needs, resulting in increased customer retention.
- Handled escalated customer complaints effectively, working towards satisfactory resolutions while upholding company policies.
Technical Support Representative
Verizon
Remote
02.2022 - 03.2023
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Customer Service Representative
Verizon
Remote
10.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information..
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Criminal Justice
Strayer University
RemoteSkills
- Adaptability and flexibility
- Technical proficiency
- Excellent communication
- De-Escalation Techniques
- Detailed oriented
Timeline
Customer Service Representative
Liberty Mutual
06.2025 - Current
Insurance Assistant
Liberty Mutual
04.2024 - 06.2025
Customer Service - Digital
Verizon
03.2023 - 02.2024
Technical Support Representative
Verizon
02.2022 - 03.2023
Customer Service Representative
Verizon
10.2021 - 02.2022
Bachelor of Science - Criminal Justice
Strayer University