Frederick Douglass

• Developed strong relationships with community partners to enhance available resources for residents.
• Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
• Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services
• Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
• Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
• Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
• Maintained resident appointment schedules and scheduled necessary transportation to medical appointments.
• Acted as Representative Payee for Residents needing assistance with Finances. Authorized by the Social Security Administration

Responsible for the ordering and maintaining resident medications.

Case management of resident medical appointments

Liaison with necessary medical providers and hospitals as needed

Maintain records in compliance with New York State laws and regulations

• Entered data, generated reports, and produced tracking documents.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Reconciled payments from various insurance companies
• Responsible for the ordering and maintaining of Pharmacy inventory and supplies

• Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
• Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
• Participated in community outreach events to promote awareness of social welfare programs and services available to eligible individuals.
• Facilitated communication between clients and other agencies as needed, ensuring seamless coordination of services.
• Determined eligibility for NYS social welfare programs and made referrals to other agencies as needed.