Frederick Fix

• Observed and evaluated student performance and development and provided appropriate feedback on work.
• Conducted tests and quizzes to evaluate student progress with course material.
• Managed and organized class records and reports.
• Observed other instructors to learn valuable techniques.
• Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
• Instruct and observe the use of various PPE for protection of the public and employees
• Instruct various customer contact skills and conflict resolution/scenarios
• Constantly monitor students use of PPE in the classroom/field and correct deviations from safe practices

• Safely operated equipment such as vacuum cleaners, floor buffers and carpet machines
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. Worked in quality control to correct defects in packaging and labeling. Worked with Regular and Apprentice employees to over see High-Speed Bottling , Canning and Packaging lines for various Beers produced by AB/InBev Corporation

Worked as a customer facing technician providing repair and installation of Verizon wire line copper and fiber services. Very well trained in understanding customer communications wants and needs also at  providing a world class customer service experience. Worked on all platforms from copper wiring to Fiber Optics.

Worked as an instructor in various locations around the state of Virginia; Eubank Rd. Richmond, Va.  Granby St. Norfolk Va. Holland Rd. Suffolk, Va. and Lynn St. Norfolk , Va. I was Responsible for the training of new hires as I&M (installation and maintenance) field technicians, and their continuing education.  Topics of training were safety, use of PPE, customer care, problem resolutions, and various equipment used day to day by technicians on the job.

Instructed courses in Basic I&M during the various hiring phases for the past 20 years.

Trained Technicians on the use of  various meters used during Installation and maintenance field calls  i.e. brownie volt meter- Sidekick, Dynatel, DSL Meters, EXFO,  SPIRENT Flex Meter and Tech Tablet.

Most recent course instructed was the EPIC/ FiOS overview  training (2018) at the new Lynn St Training center in Norfolk, VA.  Took over 180 FiOS techs. thru this 1 day refresher class involving customer contact skills, Lead to Succeed, TT2.0, Spirent Flex Tech meter,  Circuit View, and VMS diagnostics training. Success of class was based on reduction in 7day repeat rates, HPD and increased sales thru LTS.  I also assisted the Leesburg and Richmond Virginia instructors with the EPIC classes for their regions.

I am trained in POTS ,ISDN ,DSL, FiOS, Legacy and VMS ,BDV and IPTV

Worked as a field installer/repairman for 10 years.  Worked on tip and ring dial tone circuits  I.S.D.N. Party-line, centrex.  Was responsible for day to day/ face to face customer interactions. Interpreting repair and installation needs for both consumer and business customers. During these interactions with customers sold communications products that fit within their needs and provided training on these new services.

1980 employed by C&P Telephone Co. of  Virginia as a Directory Assistance Operator. During my first 6 years I handled hundreds of thousands of calls from customers needing information.  Worked as an instructor training telephone operators in Virginia state during the conversion from Micro-Film record system to DAS-C (Directory Assistance Systems-Computerized)

Honorable/Medical Discharge