FREDERICK FLORES
San Jose,California
Summary
Experienced I.T. Professional with over a decade of progressive experience, Focused on Project Manager role for more than 8 years within high tech, manufacturing, media. Skilled in collaborating with leaders and stakeholders to strategize and achieve business objectives through expertise utilization. Talented professional considered knowledgeable leader and dedicated problem solver. Brings eight years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
12
12
years of professional experience
Work History
Salesforce Project Manager/Business Analyst
Spruce Technology
Clifton , NJ
7 2023 - 2024.05
- Responsible for facilitating project tasks, Create Epics, Lead daily Scrum calls.
- Create user stories, lead testing from QA instance.
- Manage Jira (like instance) Microsoft -Azure to track bugs found from testing.
- Collaborate with developers on updates.
- Outcome of the testing allowed the customer to move forward with implementation of Marketing cloud as planned within schedule.
Business Solutions Process Architect (Project Manager)
ServiceNow
San Diego , CA
2020.02 - 2023.04
- Management of content management system was based on moving content from AEM (Adobe Experience Manager) system to High spot. This task was driven my Marketing and or Content directors.
- Normal maintenance was monthly plans to release content-based Marketing planned releases
- Primary project was scoped to improve change control process to improve changes to High spot Content Management system
- This was process improvement project. Project was scoped with three phases to implement changes. Move controls from Marketing to Sales content team, then update Content management team members then automate messaging to reduce update time cycle.
- Remaining tasks for this position were related to maintaining content on ten Industrials on content management system. My performance on this requirement with regular measurements meet or exceeded expectations.
Salesforce Project Manager
Emerson Collective
Palo Alto , CA
2018.08 - 2020.02
- Job responsibilities include assisting Business in venting their requirements for upcoming projects, translating documentation into Salesforce requirements for developers, and preparing test plans to support software development cycle.
- Managing project timelines through daily stand-up meetings to ensure team alignment.
- Aim to complete projects within two development cycles based on business complexity.
- Facilitating Salesforce deployment by creating change sets and adhering to checklist for accuracy during transitions from dev to UAT.
- Completed twelve projects during time working on this position.
Salesforce Programs Manager
Google Nest
Palo Alto , CA
2017.08 - 2017.12
- Consolidate updates for each project and roadmap in weekly status deck.
- Facilitate monthly Salesforce Status and prioritization meetings.
- Complete Salesforce Onboarding/Offboarding JIRA requests, including garnering approval via subtask from internal finance contact.
- Troubleshoot/triage JIRA bugs on Services or Sales requests.
- Assist technical lead in prioritizing the Salesforce scrum board.
- Facilitate requirements gathering and review meetings with stakeholders.
- Garner approval via JIRA subtask for scope and UAT execution of each project.
- Update JIRA with release version dates.
- Supported both Sales Cloud and Service Cloud.
- Create / Draft use cases for business requirements document of each project.
- Draft FDD/Test Cases (including RACI) for each project.
- Support ERP testing in NetSuite.
- Responsible for testing from ERP for new SKUs to be passed to Salesforce
- Execute QA test scripts and necessary regression for each project.
- Draft wiki Release Notes for each release and communicate to broader team.
- Support testing within production environment as part of the release process.
- Evaluated from ERP (NetSuite) to Salesforce transfer if SKUs for new products completed the transfer.
- The update target was for SKUs in price book.
- Support salesforce instance acting as Salesforce Systems Administrator for urgent production releases and or data fixes.
- In support of change management.
Salesforce Solutions Architect
Symantec Corporation
Mountain View , CA
2016.07 - 2017.03
- Migrate 260+ users from Siebel on Demand (Oracle CRM) to Salesforce on to Sales Cloud
- Perform interviews, collect requirements, transform into business requirements to be implemented in Salesforce
- Work with the business to migrate data to Salesforce
- Created mapping document for field mapping between Siebel and Salesforce as part of the planned migration
- Also, develop a plan for object and user profiles and security
- Assist business on a specific need in Sales and Marketing
- Write test plans, assist the business in preparing specific test plans for the business to follow in Test Environment then repeat in User Acceptance Testing (UAT Environment)
- Support migration mapping from Siebel (CRM) to Salesforce for transform records
- Leads, Accounts, Opportunities
- Support the business as Salesforce Systems Administrator
- Migrate (Sales) license management process from Siebel on Demand to Salesforce
- Migrate Oracle Eloqua - Marketing Automation connection and data from Siebel to Salesforce
- Manage requests through Jira, prepare user stories and request for support activities.
Salesforce Project Manager
Flextronics
San Jose , CA
2011.01 - 2015.05
- Responsibility to create project
- Create project charter, define scope
- Collaborate with stakeholders on what the business needs are
- Document the requirements
- If there was coverage of change with another business unit both business units need to be involved in the review
- If there was an escalation (risk) then a review is performed
- The Director of department and the I.T. Director to mitigate the risk
- Depending on the complexity and functionality of the project, the project was planned into 6-week sprints.
- The project was planned with Lead developer and business to ensure alignment of schedule.
- All test cases are shared with the lead of the business and the developer assigned
- Once approved, Duty was assigned to be responsible for scheduling testing with the business. Manage the testing, document the outcome, and present to business team
- If there was a request for change, this was raised with the business/stakeholder and shared with the I.T Manager.
- Request for change would need to be taken back to the business/stakeholder for approval.
- Bugs are managed through a separate test cycle.
Education
Some College (No Degree) - Agile
Udemy
San Francisco, CA 2024.06 - 2018.07
Some College (No Degree) - Electronics TV Repair
Silicon Valley Career Technical Education
San Jose, CA 1975.09 - 1979.06
Skills
Project Management
Project Planning
Project planning and development
Project tracking
Additionalhistory
https://www.linkedin.com/in/fred-flores-98062b1
Softwarequalification
- Project Management
- Scrum
- SharePoint
- Agile
- SDLC
- APIs
- UAT Test Lead
- Microsoft Office Tools
- Licensing
- MS Project
- Visio
- Jira
- Atlassian Confluence
- Epics
- User Stories
- Test Plans
- Create Process Flows
Timeline
Some College (No Degree) - Agile
Udemy
2024.06 - 2018.07
Business Solutions Process Architect (Project Manager)
ServiceNow
2020.02 - 2023.04
Salesforce Project Manager
Emerson Collective
2018.08 - 2020.02
Salesforce Programs Manager
Google Nest
2017.08 - 2017.12
Salesforce Solutions Architect
Symantec Corporation
2016.07 - 2017.03
Salesforce Project Manager
Flextronics
2011.01 - 2015.05
Some College (No Degree) - Electronics TV Repair
Silicon Valley Career Technical Education
1975.09 - 1979.06
Salesforce Project Manager/Business Analyst
Spruce Technology
7 2023 - 2024.05
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