FREDERICK GARCIA

• Led FHN P2R team with 100+ AA's, reduced inferred time for shift by ~4.33% since joining.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth, increasing Pack rates by 3-4% WoW.
• Established clear objectives for each Safety, Training and Productivity growth projects, setting expectations and assigning appropriate resources as needed.
• Standardized PS Autodwell for all OB Paths, reducing building's "Missing Shipment" DPMO by 35.55% and "Missing Tote" DPMO by 23.84%.

• Drove program with a projected entitlement of 4% in ticket SLA and 20% in ticket age. Succeeded in improving the baseline by 5% in SLA and 26.8% in ticket age.
• Created 7 SOPs for the A.R.C team with the aim of streamlining requests that impact Operations, reducing costs related to COE's.
• Used Kaizen methodology to identify repetitive tasks, then created customized tools using VBA or JavaScript (Tampermonkey) to reduce ARC's total labor spent on researching and actioning requests by 6%.

• Managed a team of 6-8 L4 Central Flow Leads, assisting flow leads and site leadership to ensure team follows proper Standard Work within East, Central, and West Coast.
• Successfully reduced inferred time for Outbound Operations in 2 sites by 6%, maintaining staffing / rate / volume accuracy of up to 98% per period.

• Assisted management with IB/OB operations for a team of 10-50 associates within the Sort Center, improving diverting accuracy by 15% during the launch period.

• Managed a daily budget of workable hours for a team of 7-12 associates, partnering with Operations to allocate labor as necessary.

• Problem Solver & Learning Ambassador

• Pack Singles / AFE / Non-Inventory