Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Grant Jr.

Cleveland

Summary

Dynamic professional with a proven track record at PNC Bank, leveraging analytical skills to enhance operational efficiency. Adept in team leadership and strategic planning, I excel in driving process improvements and fostering collaboration. Committed to delivering exceptional customer service while implementing automated solutions to streamline workflows and boost accuracy. Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Chuck E Cheese
02.2025 - Current
  • Assisted in daily operations, ensuring smooth guest experiences and timely service.
  • Supported team in training new staff, promoting a collaborative work environment.
  • Executed inventory management tasks, maintaining accurate stock levels and organization.
  • Coordinated with kitchen staff to streamline food preparation processes for efficiency.

Operations Analyst

PNC Bank
07.2023 - 09.2025
  • Analyzed operational data to identify trends and recommend process improvements.
  • Collaborated with cross-functional teams to streamline workflows and enhance efficiency.
  • Developed reports using advanced Excel functions for management decision-making.
  • Implemented automated solutions to reduce processing times and improve accuracy.

Customer Service Representative

K&G Fashion Superstore
11.2022 - 07.2023
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
  • Maintained knowledge of current promotions, policies, and procedures to inform customers accurately.
  • Processed transactions quickly and accurately, contributing to smooth store operations.

Education

Certificate - Business Management

Cornell University
Cleveland, OH
07-2024

High School Diploma -

Cleveland High School For The Digital Arts
Cleveland, OH
06-2023

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Conflict resolution
  • Team building
  • Strategic planning
  • Sales growth
  • Project management
  • Business administration
  • Strategic Planning

Timeline

Assistant Manager

Chuck E Cheese
02.2025 - Current

Operations Analyst

PNC Bank
07.2023 - 09.2025

Customer Service Representative

K&G Fashion Superstore
11.2022 - 07.2023

Certificate - Business Management

Cornell University

High School Diploma -

Cleveland High School For The Digital Arts