Frederick Grove III
Lansing,MI
Summary
Extremely well-rounded professional, with 5+ years of experience driving business growth through hard work, leadership, and in-depth product knowledge. Highly accomplished in improving and executing business best practices, Sales skills, and Financial Management. Extremely trustworthy, accountable, and driven individual. Powersports and Outdoor Enthusiast. Former Professional Snowmobile Racer.
Overview
9
9
years of professional experience
Work History
Parts / Internal Operations Manager
IDC Corporation
11.2022 - 02.2024
- Executed all tasks involved with setting up a company-wide ERP System that brings together CRM, Sales, Service, Parts and Accounting.
- 35+ Employees with $10M + in yearly gross sales
- Designed internal audit processes that ensured adherence to company policies, regulations, and best practices.
- Worked with President and GM on improving and streamlining daily operations and internal communications of the company.
- Navigated complex challenges by employing creative problem-solving techniques that resulted in effective solutions.
- Manage Parts, Shipping and Service, Repair orders, and labor delegation.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Worked with customers such as John Deere, Chrysler, GM, Honda, Harley-Davidson.
Parts Manager & Assistant General Manager
US27 Motorsports
08.2019 - 04.2022
- Worked directly with President and GM at our Family owned & operated Powersports and Trailer Dealership.
- - Over $25M + in yearly gross sales. 30+ Employees
- Increased Parts Department yearly net margin from 22% to 36% in 18-months
- Enhanced business operating efficiency and profitability through data analysis of parts invoice sales, improving purchasing for better margins, and following current consumer interests
- Organized special promotions on parts sales, boosting revenue during slow periods or when excess inventory needed to be cleared out quickly
- Worked directly with customers and staff during altercations, issues, and disputes to ensure that all parties were calm, happy, and understanding of the current situation
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department
- Organized and communicated departmental and dealership wide meetings and trainings.
- Managed dealership social media accounts, executed content generation and responded to customer service inquiries
- Managed warranty claims efficiently by working closely with manufacturers and consumers to resolve issues promptly while minimizing financial losses to the company
- 100+ Major-Unit Deals closed on Trailers, ATV's, Jet-Skis, Dirtbikes, ETC..
Parts & E-Commerce Manager
US27 Motorsports
01.2019 - 04.2020
- Processed and responded to roughly 20 to 30 daily parts orders and inquiries
- Analyzed Google Analytics and SEO data, to monitor online engagement, enhance digital marketing strategies and ads, and improve website functionality.
- Exceeded sales quotas and increased profitability through effective sales strategy, distribution and business planning.
Finance Officer
US27 Motorsports
04.2019 - 08.2019
- Evaluated and negotiated contracts to procure favorable financial terms.
- Enhanced internal control systems and procedures to mitigate risk and support opportunities.
- Designed excel files and paperwork to improve finance office efficiency
- Streamlined financial processes for increased efficiency and accuracy in reporting.
- Developed strategic plans for day-to-day financial operations.
Clothing Brand Owner
R4W Dawgz
01.2018 - 01.2020
- Part-Time gig (1-man Team)
- Over 250+ Hoodie & Shirt Sales in 24 month period.
- Collaborated with designer to create unique clothing brand logo that appealed to companies target audience.
- Boosted online presence by designing a more user-friendly website, enhancing customer engagement and improving the visual appeal and presentation of products
- Streamlined inventory management for improved stock control and reduced overstock
- Assessed and completed all customer orders, invoices, billing and shipping tasks.
Professional Athlete
Polaris
12.2014 - 01.2017
- Over a decade of racing experience in multiple disciplines. (Snowmobiles, Cars, SXS, Dirt Bikes, ETC..)
- Competed in National and Regional Snocross Racing Events, achieving multiple championships and top results over 10 year Career
- Consistently demonstrated exceptional work ethic both individually and within a team setting, motivating others toward collective success.
- Dedicated time outside of regular practice hours for additional skill development exercises focused on improving weaknesses identified by coaches.
- Strengthened physical endurance through disciplined adherence to strength conditioning programs designed by professional trainers.
Education
College Business And Entrepreneurship Classes -
Central Michigan University
Mount Pleasant, MI01.2019
High School Diploma -
Grand Ledge High School
Grand Ledge, MI01.2017
Skills
- Verbal and written communication
- Process Improvement
- Sound Judgment
- Employee Motivation
- Business Leadership
- Key Performance Indicators
- Negotiation and Conflict Resolution
- Sales Strategies
- Staff Development
- Teamwork and Collaboration
- Trustworthy
- Verbal and written communication
Hobbies and Interests
- Powersports
- Racing
- Outdoors
- Traveling
- Learning
- Working-Out
- Sports
- Business
- Health & Wellness
Timeline
Parts / Internal Operations Manager
IDC Corporation
11.2022 - 02.2024
Parts Manager & Assistant General Manager
US27 Motorsports
08.2019 - 04.2022
Finance Officer
US27 Motorsports
04.2019 - 08.2019
Parts & E-Commerce Manager
US27 Motorsports
01.2019 - 04.2020
Clothing Brand Owner
R4W Dawgz
01.2018 - 01.2020
Professional Athlete
Polaris
12.2014 - 01.2017
College Business And Entrepreneurship Classes -
Central Michigan University
High School Diploma -
Grand Ledge High School
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