Frederick Hancock

Work History

Lead Control Room Operator

INEC

06.2021 - Current

Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations.
Performed emergency operations to shut down faulty equipment, maintain electric service and safeguard station machinery.
Ensured smooth transitions between shifts by maintaining clear communication lines with colleagues and providing comprehensive briefings on relevant issues.
Demonstrated adaptability during periods of change, embracing new technologies or methodologies to improve overall control room functionality.
Reduced response times for emergencies by closely monitoring alerts and coordinating swift action among team members.
Helped to maintain positive work environment by fostering open communication, teamwork, and mutual respect among control room staff.
Maintained high levels of safety in workplace through diligent observation and strict adherence to protocols.
Inspected plant activities on screens and computers to identify and troubleshoot issues.
Increased plant performance by continually refining operating procedures based on real-time data analysis.
Assisted in successful completion of major projects by providing accurate, up-to-date information to management and stakeholders.
Collaborated across departments to address interrelated issues affecting productivity or safety at facility.
Improved system reliability with thorough equipment inspections and timely performance of preventative maintenance tasks.
Operated control panels to regulate turbine load and maintain proper steam temperature and pressure.
Tested fire protection systems and emergency backup equipment to detect and fix faults.
Developed, reviewed and revised plant safety and operating procedures for personnel and contractors.
Operated boilers, turbines and other power plant equipment.
Coordinated delivery of services and supplies to meet operational needs of power plant.
Maintained power plant compliance with industry safety and environmental standards.
Performed routine preventative maintenance on power plant equipment.
Examined and adjusted valves, pumps and other equipment to ensure proper functioning.
Trained personnel on operation and maintenance of power plant equipment.
Monitored control panel data to ensure plant operations were within parameters.

Operation Support Lead

Lotus Works

09.2019 - 12.2021

Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
Enhanced communication channels within organization to facilitate information flow between departments related to customer needs and concerns.
Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
Designed training materials to improve skills and knowledge of support team, enhancing overall productivity.
Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
Improved customer satisfaction by addressing and resolving support issues in timely manner.
Streamlined support processes for increased efficiency and better response times.
Reduced average resolution time by implementing standardized troubleshooting techniques across team.
Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
Mentored junior team members, providing guidance on best practices and professional development opportunities.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Monitored system performance to identify potential issues.
Generated reports to track performance and analyze trends.
Researched and identified solutions to technical problems.
Helped streamline repair processes and update procedures for support action consistency.
Developed and implemented preventive maintenance procedures.
Offered assistance in implementing and developing training programs.

Plant Manager

Waste Management Company

12.2020 - 06.2021

Increased production efficiency by optimizing plant layout and implementing process improvements.
Reduced costs by eliminating materials waste and unnecessary labor hours.
Maximized plant safety through proactive strategies and well-structured training.
Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
Implemented quality control measures to reduce defect rates and enhance product quality consistently.
Implemented useful inventory management and tracking systems to reduce costs and improve operations.
Reduced downtime for maintenance by establishing a proactive preventive maintenance program.
Conducted thorough root cause analyses on production issues, identifying solutions for continuous improvement efforts.
Analyzed incident reports to identify trends in workplace injuries or near-misses; implemented corrective actions accordingly.
Managed budgeting and resource allocation, ensuring optimal use of funds for operational efficiency.
Established positive relationships with suppliers to obtain timely deliveries of materials and products.
Identified and implemented viable strategies for continuous improvement.
Built strong relationships with regulatory agencies and ensured compliance with all environmental permits; maintained exemplary safety record.
Streamlined supply chain operations, reducing lead times and improving inventory management.
Managed budget effectively, ensuring optimal use of resources.
Trained in and implemented emergency response procedures to protect team members and property.
Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
Reduced downtime with proactive maintenance schedules.
Fostered culture of safety, significantly reducing workplace accidents.

Boiler Operator

University of Notre Dame

10.2011 - 09.2019

Maintained boiler room log by recording meter and gauge data readings, water test results.
Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
Observed pressure, temperature and draft meters to verify correct operation of automatic combustion control systems, feed water regulators and burners.
Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
Adjusted valves and controls to set specified water level and steam pressure of boiler.
Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
Worked closely with other departments to coordinate activities such as shutdowns or equipment replacements efficiently.
Verified appropriate degree of water softness by maintaining chemical treatment programs and regulating steam flow.
Delivered regular reports on boiler performance metrics to management.
Used chemical testing kits and oxygen scavengers to test and treat boiler feed water.
Trained new operators on job responsibilities and safety issues and standards.
Collected and tested water samples from cooling towers and other systems.
Worked with large HVAC systems such as boilers, and chillers.
Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems.
Maintained boiler room log by recording meter and gauge data readings, water test results and quantity of fuel consumed.

Summary

Overview

Work History

Lead Control Room Operator

Operation Support Lead

Plant Manager

Boiler Operator

Education

High School Diploma -

GED -

Associate of Science - Sprinkler Fitter Apprenticeship (Local 669)

GED -

GED -

Skills

Timeline

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