Frederick Heath
Springfield Missouri,MO
Summary
Analytical Asset Protection Specialist committed to quality supervision of guest services and security of business assets. Administered store-wide activities to include planning, development and implementation of policies and procedures. Strong leadership skills, attention to detail and consistent work ethic have been a mainstay of my work life. Prior to working for Bass Pro Shop there were ample years of experience in attending to the needs of the Springfield, Missouri community in the capacity of Substance Use Disorder Counselor and Behavioral Interventionist. During this time many skills were learned and applied. Among these were skills in addressing emotional and behavioral difficulties, directing clients to resources and services to improve their well-being and quality of life, providing counseling, modeling good behaviors and applying a range of therapeutic treatments. Prior to these years I had a long history of various jobs in factory work, middle management, restaurant labor and much more, exemplifying a strong work ethic and reliable pattern of consistency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Asset Protection Specialist
Bass Pro Shops Outdoor World
Springfield, MO
10.2020 - 02.2024
- Monitored surveillance cameras, identified suspicious activities and reported incidents to management.
- Performed store walk-throughs to ensure compliance with safety and security policies and procedures.
- Provided customer service assistance, including responding to customer inquiries, resolving customer complaints and escalating issues as needed.
- Investigated shoplifting incidents by reviewing video footage, interviewing witnesses and apprehending suspects when necessary.
- Conducted investigations on internal theft and fraud cases by compiling evidence from various sources.
- Reviewed company policies regarding safety, loss prevention and asset protection processes.
- Trained new employees on asset protection procedures and protocols in accordance with corporate standards.
- Utilized effective communication skills to interact professionally with customers, colleagues and law enforcement personnel.
- Developed strategies for minimizing losses due to theft or vandalism of merchandise within the store environment.
- Analyzed financial data related to loss prevention efforts in order to identify trends or areas of concern.
- Assisted in maintaining a safe working environment by monitoring traffic flow throughout the store premises.
- Provided support during emergency situations such as natural disasters, bomb threats or active shooter scenarios.
- Maintained accurate records of all incident reports, accident reports and criminal activity involving the store.
- Collaborated with external organizations such as police departments or local authorities regarding security matters.
- Responded promptly to alarms or other emergency alerts within the store premises.
- Implemented loss prevention techniques such as CCTV installation or door access control systems.
- Inspected all incoming shipments for signs of tampering or damage prior to accepting delivery.
- Enforced store regulations relating to shoplifting prevention measures such as bag checks at exit points.
- Assisted in conducting periodic inventory counts in order to detect discrepancies between actual stock levels and recorded figures.
- Identified potential security risks within the store environment and recommended appropriate corrective actions.
- Coordinated with vendors regarding product recalls or defective items that could pose a risk to customers' safety.
- Constructed detailed case and investigative reports for local authorities.
- Executed prevention plan for internal and external theft to reduce fraud.
- Created safety programs to validate compliance and established store security procedures to minimize loss.
- Initiated associate investigations, uncovering suspicious activities.
- Produced well-written reports detailing shoplifting and attempted theft.
- Reviewed CCTV footage to obtain evidence of theft.
- Partnered with store managers on basis to conduct loss investigations.
- Detained shoplifters and contacted local law enforcement for immediate assistance.
- Maintained store compliance with physical security schematics to protect assets.
- Completed patrols of store aisles to provide visible deterrent and check for criminal activity.
- Controlled reduction of loss inventory by protecting company assets.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Maintained safety and security of premises, visitors and employees.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Identified potential shoplifters and alerted management.
- Implemented customer and associate safety protocol to prevent safety and security issues.
- Built cross-functional relationships with business partners to reduce losses.
- Participated in securing program special projects to aid division with better practice delivery.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Bass Pro Shop facilities.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Substance Use Disorder Counselor
A & M Recovery
Springfield, Missouri
03.2017 - 09.2020
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness training., into practice.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Provided individual and group counseling sessions for clients.
- Developed treatment plans to address client needs.
- Conducted mental health assessments with clients in order to determine appropriate interventions.
- Facilitated psychoeducational workshops on various topics related to mental health.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Monitored clients' daily activities and responded appropriately when needed.
- Developed crisis intervention strategies for individuals facing difficult situations or events.
- Assessed referrals from external sources such as schools or community agencies.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Helped clients find solutions by teaching appropriate intervention techniques.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Worked with interdisciplinary team to develop individualized treatment interventions.
- Documented patient progress through counseling and interaction.
- Documented meetings, interventions and contacts with clients to optimize care.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Identified clinical or case management needs to promote quality of care.
- Evaluated patients to determine need for transfer to specialized inpatient mental health facilities.
- Facilitated therapeutic groups that addressed treatment issues and reinforced patient's treatment plan.
- Obtained or maintained proper licensure or certification to meet state requirements.
- Interviewed consumers and families to determine eligibility for services.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Collaborated to set goals and outline steps to achieve objectives.
- Coordinated resources to support clients and help each achieve targets.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Met with clients to understand individual needs and develop personalized counseling plans.
- Referred individuals to outside resources and services for additional support.
- Encouraged development of relevant skills to help overcome specific concerns.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Counseled clients physical, mental factors impacting personal success.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Helped couples work through serious issues and restore relationships or part amicably.
- Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
- Kept pace with changes in research on diagnostic and treatment protocols to give best possible support to clients.
- Consulted on outside cases using personal expertise in psychological diagnoses.
Behavioral Interventionist
Foster Adopt Connect
Springfield, MO
02.2017 - 06.2020
- Developed and implemented individualized behavior plans for students with disabilities.
- Conducted functional assessments to identify problem behaviors and developed appropriate interventions.
- Provided direct instruction to students in areas such as communication, social skills, self-care, and academics.
- Collaborated with teachers, administrators, parents and guardians, and other professionals to ensure student success.
- Monitored student progress utilizing data collection methods and modified intervention plans accordingly.
- Maintained accurate records of student progress including daily notes, anecdotal records, IEPs.
- Assisted in developing positive reinforcement systems that encouraged desired behaviors while discouraging undesirable behaviors.
- Utilized various techniques such as verbal praise, token economies, and differential reinforcement procedures to increase desirable behaviors while decreasing inappropriate ones.
- Provided crisis intervention when necessary.
- Implemented evidence-based practices such as Applied Behavior Analysis.
- Created visual aids such as schedules or choice boards to help students understand expectations.
- Assessed academic performance levels using standardized tests and curriculum-based measures.
- Sought out resources for families related to their child's disability or needs.
- Participated in professional development activities related to best practices in behavior analysis.
- Engaged in ongoing collaboration with school staff members regarding behavior management strategies.
- Communicated regularly with parents and guardians about their child's progress towards goals.
- Developed transition plans for students moving from one setting to another.
- Assisted in training of staff, parents and students in specialized instructional strategies and techniques used in behavior intervention.
- Modeled social, peer facilitation and peer training to achieve academic, social, emotional and behavioral goals.
- Worked with educators to outline intervention plans, establish goals and develop progress benchmarks.
- Observed students in diverse settings to gauge behaviors.
- Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
- Directed emergency response in crisis situations to diffuse tensions and prevent violence.
- Completed continuous assessments and documented updates to care to maintain current records.
- Conducted peer mediation sessions and conflict resolution groups.
- Assisted students in effectively navigating social and academic environments by building repertoire of skills.
- Provided training to staff and faculty on observing and referring students for assistance.
- Used established assessment tools and testing instruments to evaluate referred students.
- Employed psychodynamic, family systems, cognitive-behavioral and lifespan integration psychotherapy.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Evaluated student needs to provide helpful resources and support.
- Adapted instructional techniques to appropriate ages and skill levels of supervised students.
- Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
- Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
- Built relationships with students and guardians through active communication and positive feedback.
- Helped students learn to persevere with challenging tasks and build resilience for later educational efforts.
- Analyzed student data and prescribed remediation and enrichment to meet learning needs.
- Developed individual educational plans designed to promote educational, physical and social development.
- Enhanced students' physical, behavioral and social skills through class activities.
- Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
- Offered hands-on learning opportunities to develop student self-esteem and life skills.
- Defined and communicated rules and enforced through approved disciplinary methods.
- Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ05-2016
Skills
- Crisis Management
- Customer Support
- Report writing skills
- Internal Audits
- Policy Enforcement
- Process Implementation
- Loss Prevention
- Detail Oriented
- Compliance Monitoring
- Report writing abilities
- CCTV tracking
- Inventory Control
- Loss prevention background
- Inventory Management
- Loss prevention strategies
- Security systems expertise
- Budgeting and financial management
- Surveillance techniques
- CCTV Monitoring
- Department reviews
Certification
- I previously had a MAADC license with the state of Missouri. This expired in 2020
Timeline
Asset Protection Specialist
Bass Pro Shops Outdoor World
10.2020 - 02.2024
Substance Use Disorder Counselor
A & M Recovery
03.2017 - 09.2020
Behavioral Interventionist
Foster Adopt Connect
02.2017 - 06.2020
Bachelor of Science - Psychology
University of Phoenix
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