Frederick Hernandez
Rowlett,TX
Summary
Experienced Agile Delivery Lead with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Agile Delivery Lead
State Farm
01.2021 - Current
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Researched current trends to stay knowledgeable in Scrum methods.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Managed minimum of 4 projects each year while maintaining adherence to budget, schedule and scope requirements.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Communicated project updates to stakeholders at all levels.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Developed lesson plans, instructional materials and written practice tests for Technology Analyst and Agile Delivery Leads training courses.
Learning Delivery Facilitator
State Farm
01.2020 - 01.2021
- Engaged learners with immersive activities to expand on lecture topics.
- Maintained detailed and accurate class and learner documentation to keep records current.
- Tutored struggling learners to help each other understand core ideas and improve their performance by up to 50%.
- Taught learners how to explore ideas and expand their horizons through lively classroom discussions.
- Organized materials to boost facilitation efficiency and success.
- Maintained good working relationships with co-workers and management.
- Addressed concerns quickly to avoid ongoing issues.
- Utilized downtime to perform routine task, preventing delays.
- Encouraged learners to persevere with challenging tasks, preparing them for advanced learning opportunities.
- Planned and prepared assignments to use as facilitation aids
- Designed detailed learning plans for struggling learners based on assignment records.
Underwriting Service Assistant
State Farm
09.2016 - 01.2020
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Supported review, acceptance or denial of new or renewal business after carefully reviewing all information.
- Verified data integrity and accuracy.
Agent Team Member
Pete Morales State Farm Agency
07.2012 - 09.2016
- Quoted prices and credit terms to prepare sales contracts.
- Organized and coordinated meetings and conference calls with various individuals.
- Liaised between new customers and various departments throughout organization.
- Answered 60 calls per day.
- Compiled lists of potential clients to develop and expand book of business.
- Promoted current insurance marketing campaigns and promotions.
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Increased company profits by 5% by exceeding individual daily sales goals.
Education
Bachelor of Science - Psychology
Brigham Young University - Idaho
Rexburg, ID04.2025
Skills
- Project Management
- Public speaking
- Excellent Communication
- Dependable and Responsible
- Development team training
- Risk identification
- Risk mitigation planning
- Software Process Management
- Agile Best Practices
- Training Methodologies
- Continuous Deployment
Certification
- Certified Scrum Master - 2019
Timeline
Agile Delivery Lead
State Farm
01.2021 - Current
Learning Delivery Facilitator
State Farm
01.2020 - 01.2021
Underwriting Service Assistant
State Farm
09.2016 - 01.2020
Agent Team Member
Pete Morales State Farm Agency
07.2012 - 09.2016
Bachelor of Science - Psychology
Brigham Young University - Idaho
Similar Profiles
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Andrew BonczkowskiAndrew Bonczkowski
Catastrophe Claims Adjuster at State FarmCatastrophe Claims Adjuster at State Farm