Frederick Hickman Jr
Hanover,PA
Summary
Creative Business Owner with exceptional background spent in Sales, Mechanic, Office work.
Proven leader with engaging demeanor and success working in most demanding environments. Motivated business professional bringing 15+ years of entrepreneurial experience. Dedicated and astute business owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Hardworking and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Business Owner/Operator
F And J Small Engine Repair
01.2009 - 12.2022
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making and in-depth research to resolve issues.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Repaired and replaced worn and damaged components.
- Explained estimates and determined repair timelines to manage customer expectations.
- Retained accurate records of purchases, titles and sales.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Secretary/Sales Associate
Mummerts Auto Sales
04.2004 - 04.2009
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Associate of Arts -
Harrisburg Area Community College
Gettysburg, PAGED -
Gettysburg Area High School
Gettysburg, PASkills
- Competitor Trend Research
- Operations Management
- Small Business Operations
- Sales Tactics
- Inventory Control
- Customer Service
- Quality Assurance
- Customer Relations
- Bookkeeping
- Issue Resolution
- Driven and Determined
- Attention to Detail
Timeline
Business Owner/Operator
F And J Small Engine Repair
01.2009 - 12.2022
Secretary/Sales Associate
Mummerts Auto Sales
04.2004 - 04.2009
Associate of Arts -
Harrisburg Area Community College
GED -
Gettysburg Area High School
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