Open To Work
Frederick Isler
Giant Eagle
CANTON,OH
Work Preference
Desired Job Title
BakerAssistant ManagerAssistant Store ManagerTechnical Customer Support SpecialistRestaurant General Manager
35
years of professional experience
Detail-oriented professional with a strong background in customer service and team collaboration. Proven ability to optimize production schedules and enhance workflow efficiency in fast-paced environments.
Work History
Baker
5 Years 8 Months- Prepared a variety of baked goods, ensuring quality and consistency in flavor and appearance.
- Operated commercial baking equipment, maintaining safety standards and equipment functionality.
- Managed inventory levels for ingredients, minimizing waste through effective stock rotation practices.
- Collaborated with team members to optimize production schedules, enhancing workflow efficiency.
- Supervised daily operations in the bakery section, ensuring compliance with health regulations and quality standards.
- Trained new staff on baking techniques and safety protocols, fostering a collaborative work environment.
Assistant Manager
2 Years 9 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a culture of teamwork and customer service excellence.
- Implemented inventory management strategies, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing promotional strategies and product placement.
- Developed efficient scheduling practices, enhancing staff productivity and minimizing labor costs.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels through effective communication.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Store Manager
3 Years 11 Months- Supervised daily operations to ensure compliance with safety and company standards.
- Analyzed sales data to identify trends and optimize inventory management.
- Implemented training programs that improved team efficiency and reduced turnover rates.
- Mentored new staff on customer service protocols and operational procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction levels.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Technical Customer Support Specialist
2 Years- Resolved technical issues for customers, ensuring optimal device performance and satisfaction.
- Guided customers through troubleshooting steps, enhancing their understanding of technology features.
- Provided comprehensive support using CRM systems to document customer interactions and resolutions.
- Collaborated with cross-functional teams to escalate complex issues, improving resolution timeframes.
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
Restaurant General Manager
20 Years 8 Months- Directed daily operations to ensure efficient restaurant performance and high customer satisfaction.
- Implemented cost control measures, optimizing food and labor expenses while maintaining quality standards.
- Analyzed sales data to identify trends, adjusting strategies to maximize revenue growth and profitability.
- Led staff training programs, fostering a culture of continuous improvement and enhancing team productivity.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Education
Associate of Science - Computer Networking Systems
- Honors List 4.0 GPA
Skills
Attention to detail
Customer service
Time management
Multitasking and organization
Adaptive and creative
Verbal and written communication
Team player
Timeline
Baker
Giant Eagle
07.2018 - 03.2024Read More
Assistant Manager
7-11 Convenience Store
09.2015 - 06.2018Read More
Assistant Store Manager
BP Gas Station Service
09.2011 - 08.2015Read More
Technical Customer Support Specialist
Verizon Wireless
09.2009 - 09.2011Read More
Restaurant General Manager
Pizza Hut
01.1989 - 09.2009Read More
ITT Technical Institute
Associate of Science from Computer Networking Systems
Read More