Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Frederick Jackson

Summary

Highly-motivated professional with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Results-oriented with demonstrated passion for building relationships, cultivating partnerships, growing businesses and contribute to company success.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvement
Suffolk, VA
08.2022 - Current
  • Tracked daily inventory levels of popular items to ensure availability for customers' orders.
  • Maintained a thorough knowledge of current sales promotions and new product releases to provide an exceptional customer experience.
  • Developed long-lasting relationships with key clients through regular contact and follow-up communication.
  • Escalated customer issues for timely resolution by forwarding to appropriate department or manager.
  • Served in various capacities to support store operations according to the direction of management.

Training Instructor

U.S Navy (SWSC LS Norfolk)
Norfolk, VA
08.2022 - Current
  • Maintained a positive learning environment through effective classroom management techniques for eight courses.
  • Led team-building exercises designed to promote effective communication between trainees and strong teamwork.
  • Consistently achieved perfect adherence to safety guidelines, preventing any accidents during the entire duration of training programs.
  • Mentored 32 new instructors on teaching strategies, classroom setup, and standard operating procedures.

Course Supervisor

U.S. Navy (SWSC LS Norfolk)
Norfolk, VA
08.2022 - Current
  • Assessed 2,387 student's performance through tests, quizzes, and other evaluation methods.
  • Developed and implemented lesson plans to support the learning objectives of each course.
  • Evaluated trainee guides, instructional materials, and other resources used in classes to ensure course material remained updated.
  • Maintained accurate records of grades, attendance, and disciplinary actions taken with students.
  • Ensured compliance of all safety protocols during laboratory exercises, maintaining the highest level of adherence.
  • Maintained deep knowledge of course curriculum and management materials while collaborating with colleagues to implement shared interactive learning media.
  • Managed the monitoring and appraisal of review and evaluation programs to ensure adherence to state, local, and federal regulations; upheld course certification under the Merchant Mariners Credentialing Program received from the USCG.
  • Trained and evaluated staff, making recommended personnel actions for qualifications and training programs.

Motorcycle Traffic Safety Coordinator

U.S. Navy (SWSC LS Norfolk)
Norfolk, VA
08.2022 - Current
  • Organized and managed calendars for upcoming events, meetings, and qualification deadlines.
  • Organized team events to promote a positive work environment.
  • Generated required reports for management/governmental agencies in line with established policies to evaluate riders' license and safety course completion.
  • Conducted training sessions to educate 10 employees on motorcycle safety protocols for risk management and optimal operation.

Division Leading Chief Petty Officer

U.S. Navy USS Mitscher (DDG-57)
Norfolk, Virginia
08.2018 - 07.2022
  • Conducted daily fire safety inspections as the Ship's Fire Marshal to ensure compliance with Navy policies.
  • Ensured compliance with applicable directives related to security protocols and procedures.
  • Led the planning, coordination, and execution of long-term training objectives for shipboard personnel in accordance with established timelines as the Damage Control Training Team Coordinator.
  • Directed the scheduling and maintenance of all life-saving firefighting equipment, installed systems, and portable records in accordance with Navy regulations.
  • Organized 374 crew assignments based on qualifications and experience levels to support watch bills.
  • Provided technical guidance to subordinate personnel on the operation of equipment and systems.
  • Monitored the performance of subordinate personnel and provided feedback when necessary.
  • Maintained accountabilities for all assigned personnel, including their training, discipline, and welfare.
  • Mentored 8 junior officers in the career development process to assist in further advancement by completing required qualifications in a timely manner.

Assessment Team Leader

U.S. Navy ATG San Diego
San Diego, CA
05.2015 - 07.2018
  • Collaborated with other departments to align and streamline goals across teams in accordance with the command policies and applicable directives.
  • Led weekly staff meetings to review ship's advancement in the basic assessment stage, provided updates, discuss issues, and brainstormed solutions.
  • Maintained a positive work environment that promoted collaboration between team members during each training event.
  • Conducted regular performance reviews to assess individual team member qualification progress.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Oversaw training and development programs to enhance team skills and technical knowledge.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Led weekly team meetings focused on target achievement, strategy discussions, and issue resolution.
  • Maintained open lines of communication with senior management, reporting team progress and challenges during shipboard visits.

Transportation Incentive Program Coordinator

U.S. Navy ATG San Diego
San Diego, CA
05.2015 - 07.2018
  • Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
  • Served as a liaison between external organizations and partners involved in delivering programming services.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Evaluated performance data against established objectives to measure success of programs.
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
  • Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.

Education

High School Diploma -

Woodlawn Leadership Academy
Shreveport, LA
05-2004

Some College (No Degree) - Fire Science

National Fire Academy Online
Emmitsburg, MD

Skills

  • MS Office proficiency
  • Inbound and Outbound Calling
  • Point of sale systems
  • Customer Support
  • Appointment Scheduling
  • Staff Management
  • Organizational Skills
  • Effective Communication
  • Interpersonal Skills
  • Team Collaboration
  • Mentoring and Coaching
  • Training expertise
  • Workforce Planning
  • Operational Efficiency
  • Safety Procedures
  • Policy Enforcement
  • Materials Management
  • Inventory Control
  • Attention to Detail
  • Adaptability and Flexibility

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Associate

Lowes Home Improvement
08.2022 - Current

Training Instructor

U.S Navy (SWSC LS Norfolk)
08.2022 - Current

Course Supervisor

U.S. Navy (SWSC LS Norfolk)
08.2022 - Current

Motorcycle Traffic Safety Coordinator

U.S. Navy (SWSC LS Norfolk)
08.2022 - Current

Division Leading Chief Petty Officer

U.S. Navy USS Mitscher (DDG-57)
08.2018 - 07.2022

Assessment Team Leader

U.S. Navy ATG San Diego
05.2015 - 07.2018

Transportation Incentive Program Coordinator

U.S. Navy ATG San Diego
05.2015 - 07.2018

High School Diploma -

Woodlawn Leadership Academy

Some College (No Degree) - Fire Science

National Fire Academy Online

Similar Profiles

CREATE PROFILE
Frederick Jackson