Frederick Jones
Saginaw,TX
Summary
Proven Technician with a track record of enhancing operational efficiency at ClearVision DFW through expert troubleshooting and repair services. Skilled in quality control and customer relations, consistently exceeding service standards. Demonstrated ability to mentor teams and reduce product rejection rates by fostering a culture of continuous improvement and attention to detail. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
17
17
years of professional experience
Work History
Technician
ClearVision DFW
02.2017 - 05.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
- Maintained quality assurance and customer satisfaction objectives.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tested components and systems to evaluate performance and identify concerns.
- Completed job reports and logs immediately following service calls.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Applied critical thinking and research to address complex issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Cable Installation Technician
Telecom Wizards
05.2015 - 02.2017
- Streamlined workflow processes for faster installations by carefully organizing tools, materials, and equipment prior to each job.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
Manager of Operations
PHD Communications
01.2012 - 02.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
Quality Control Inspector
Parker Aerospace
12.2006 - 01.2012
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Developed and implemented inspection processes to define criteria and quality control measures.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Education
No Degree - Business Management
Milwaukee Area Technical College
Milwaukee, WIAssociate of Science - Computer Networking And Telecommunications
Tarrant County College District
Fort Worth, TX01.2028
High School Diploma -
Learning Enterprise Highschool
Milwaukee, WI06.1998
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Troubleshooting
- Installation and Repair
- Maintenance and repairs
- Quality Control
- Preventive Maintenance
- Repair services
- Team Training
- Relationship Building
- Blueprint Reading
- Issue Analysis
- Customer Relations
Timeline
Technician
ClearVision DFW
02.2017 - 05.2024
Cable Installation Technician
Telecom Wizards
05.2015 - 02.2017
Manager of Operations
PHD Communications
01.2012 - 02.2015
Quality Control Inspector
Parker Aerospace
12.2006 - 01.2012
No Degree - Business Management
Milwaukee Area Technical College
Associate of Science - Computer Networking And Telecommunications
Tarrant County College District
High School Diploma -
Learning Enterprise Highschool
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