Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederick Lee

Dallas,TX

Summary

Development professional with strong focus on team collaboration and achieving results. Skilled in project management, strategic planning, and stakeholder engagement. Known for adaptability and reliability in dynamic environments. Proven ability to drive impactful initiatives and support organizational growth.

Overview

11
11
years of professional experience

Work History

Regional Learning and Development Advisor

Greystar
01.2023 - Current
  • Program manager for the national Mentorship Program at Greystar which received gold in 2025 by the Brandon hall group for leadership development.
  • Received the highest Trainer recognition with 1,274 responses in 2025, indicating a strong presence and likely influence across 9 L&D virtual led courses which led to a 4.93 satisfaction score.
  • Dale Carnegie certified to facilitate relationship selling which impacted sales associates that completed the training to increase their closing ratio by an average of 9%.
  • Central regional advisor, which partners with stakeholders to ensure teams where successfully utilize the Learning and development programs for continue growth. This support included 38 states.
  • Design, develop, and deliver engaging, learner-centered content that support skill development, performance improvement, and career growth.

Master Trainer

Chewy
04.2022 - 01.2023
  • Delivers consistent and effective content-based training to for Specialty, Lead, Role based and Leadership Development trainings by using blended learning methods.
  • Provide relevant and meaningful ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences that result in skilled building, improved performance and overall productivity.
  • Partner with cross functional teams to gathering needs analysis while being subject matter experts and aiding in the creating and updating of the courses.
  • Use data to guide in making decisions, adjustment to delivery and content to impact the learner’s performance, training initiatives and long term business objectives.
  • Act as mentor to New Hire trainers sharing business insight and best practices, with the future possibility of leading teams.

Trainer

Chewy
07.2020 - 04.2022
  • Host in class and online courses to increase knowledge of Chewy’s process and procedures.
  • Identify and solve internal problems related to employee turnover by revamping training approaches.
  • Monitor participant workflow and behaviors throughout training process.
  • Coach new hires to increased productivity and solidify learning foundation.
  • Track attendance and progress against goals for each participant.
  • Involved in multiple pilot programs such as the New Hire redesign, and implementation of Final Evaluation.
  • Top performer for site in T-Stat scores and retention metrics.

Marketing Training Manager

Holiday Inn Club Vacations At Orange Lake Resort
04.2019 - 05.2020
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Delivered cross-training curriculum to tenured agents.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Assessed skill gaps for employees in the Social Media department and developed training courses to meet identified needs.
  • Provided real time feedback to Trainers over delivery of training curriculum.
  • Measured KPI’s to drive high performance, accuracy, and consistency throughout the L&D department.

Sales Development Lead

Louis Vuitton - LVMH
01.2017 - 04.2019
  • Built diverse sales pipeline to exceed quota targets.
  • Met and exceeded weekly and monthly performance metrics by hosting daily product trainings and managing cross selling performances.
  • Maintained thorough records of prospective client contacts and interactions in CRM.
  • Developed deep understanding of customer needs, and priorities to deliver customized service.
  • Liaised with internal stakeholders to form strategic partnerships with prospective clients.
  • Generated $800,000+ in annual sales as a Iconic Client Personnel
  • Managed a team of 12 CSR’s that generated $300,000+ in sales monthly.

Customer Service Supervisor

Dicks Sporting Goods
11.2014 - 01.2016
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Created customer support strategy to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Education

Bachelor of Science - Management

The University of Texas At Arlington
Arlington, TX
12.2016

Skills

  • Fostering positive learner relationships
  • Project management/execution
  • Extensive managerial experience
  • Proficient in team leadership
  • Virtual and in-person facilitation
  • Adaptive learning

Timeline

Regional Learning and Development Advisor

Greystar
01.2023 - Current

Master Trainer

Chewy
04.2022 - 01.2023

Trainer

Chewy
07.2020 - 04.2022

Marketing Training Manager

Holiday Inn Club Vacations At Orange Lake Resort
04.2019 - 05.2020

Sales Development Lead

Louis Vuitton - LVMH
01.2017 - 04.2019

Customer Service Supervisor

Dicks Sporting Goods
11.2014 - 01.2016

Bachelor of Science - Management

The University of Texas At Arlington

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