Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frederick E. London II

West Chester,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Income Maintenance Caseworker

Commonwealth Of Pennsylvania
07.2023 - Current
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Made referrals to appropriate services.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Developed individual plans for self-sufficiency.
  • Establish ongoing eligibility for programs administered by this agency in a professional and confidential manner. Maintain high levels of customer service while working with diverse populations.
  • Work with clients to ensure all needs are met through services provided by the County Assistance Office (CAO) and/or outside social service agencies relating, but not limited, to housing, mental health, drug and alcohol, childcare, and free or reduced lunch.
  • Manage a caseload consisting of individuals and families receiving benefits. Determine continuing eligibility for benefits by assisting clients in obtaining verification and completing necessary forms. Issue dispositions within required deadlines providing qualifying information to applicants and recipients.
  • Analyze and apply state and federal policy to complex client circumstances to ensure timely and accurate determination and/or benefit amount.

Voting Machine Assistant Technician

County of Chester, County of Chester
01.2023 - 06.2023
  • Prepare and organize essential electronic machines' supplies, crucial for successful voting procedures
  • Conduct comprehensive inspections of polling place locations to ensure compliance with election regulations and facilitate smooth operations
  • Support Voting Machine Technician in proficiently programming and testing all electronic voting machines
  • Demonstrated commitment to excellence, earned superiors’ confidence to take on broader range of tasks
  • Coordinated strategic planning of delivery and pick-up routes for voting machines, ensuring timely execution
  • Upheld daily maintenance of all electronic voting equipment, including multiple tasks, such as charging batteries.
  • Operated machining equipment safely with team of operators.
  • Completed basic and semi-skilled work with little or no oversight

Therapeutic Activities Aide

Pennsylvania Department Of Veterans Affairs
02.2021 - 01.2023

• Assist in planning, organizing, scheduling, and conducting recreational and educational activities and outings to enhance or retain the residents’ functionality in the areas of: socialization, interpersonal relationships, self-respect, self-esteem, and self-help.

• Create a safe and cordial atmosphere for residents, visitors, volunteer groups, other departments, and the general public. Coordinate activities with other departments. Maintain working relationships with veteran’s service organizations. Act as a lead worker for volunteers who assist in activities and programs. Instruct assigned volunteers in safety practices and precautions

and local policies.

• Conduct and participate in such program activities as: social parties, dances, dinners, bus/van rides, table games, field trips, clubs, movies, bingo, shopping, bowling, crafts, games, fishing, music, exercise, picnics, gardening, and leisure time spectator activities. Instruct or assist residents individually and in group sessions.

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support.

• Provide for transportation/escort needs of residents to and from programs and activities, and for the personal needs and safety of residents while in the activity area. Transfer residents from wheelchairs to bus seats and push wheelchairs as needed. Transport residents to activities using state vehicles.

• Maintain adequate inventory of therapeutic activity supplies and equipment. Select merchandise, supplies, and equipment in advance of scheduled activities. Initiate purchase requisitions for planned activities and supplies. Perform minor housekeeping duties in and around the activity area.

• Observe resident behavior in order to provide information on resident progress, strengths, and needs to immediate supervisor and the multi-disciplinary team. Complete required reports and forms to document resident attendance and participation, unusual incidents or behavior, or accidents. Report unusual behavior, safety concerns, defective equipment, or unsafe housekeeping conditions immediately to the supervisor on duty.

• Participate in staff development by attending established training and educational programs. Attend and participate in various facility meetings to provide information regarding activities, residents’ needs, and residents’ progress.

• Support the facility QAPI efforts by attending all assigned QAPI training; following established policies and procedures in support of QAPI efforts; participate in PIP teams as assigned; sharing ideas for improvement in the organization; and supporting QAPI efforts both verbally and non-verbally, including adjusting performance and practice in accordance with QAPI initiatives and findings.

• Perform work in accordance with the DMVA general safety rules and safety rules for this position. Immediately report all workplace injuries or incidents to the supervisor; and/or immediately correct any safety hazards in the work area or report same to supervisor.

• Use personal protective equipment when required such as gloves, masks, face shield, etc.

• Perform related duties as required.

  • Engaged residents through events, small groups, and personal attention

Police Officer

Pennsylvania Air National Guard
05.2017 - 05.2020
  • Inspected installation traffic, ensuring compliance with all rules and regulations, by conducting strategic traffic stops and issuing citations
  • Conducted random anti-terrorism measures with keen focus on maintaining entirely safe environment
  • Searched vehicle comprehensively, detecting and neutralizing potential threats with precision and efficiency
  • Investigated trucks and vehicles on all inbound commercial traffic for explosives and weapons
  • Enforced compliance with all laws of UCMJ as well as apprehended/detained individuals
  • Ensured optimal safety and security at main installation entry point by maintaining positive control
  • Employed state-of-the-art DBIDS scanners to thoroughly check IDs of individuals seeking access
  • Trained and mentored juniors/younger officers to drive operational excellence while acting as veteran leader
  • Safeguarded PL 3 assets and staff on installation by proficiently providing armed response to all alarmed facilities.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses and damage to property.

Education

Bachelor of Arts - Political Science

Southern New Hampshire University
Manchester, NH
09.2022

Master of Arts - Public Policy

Liberty University
Lynchburg, VA
06.2024

Skills

  • Public Policies
  • Conducting Assessments
  • Data Entry Software
  • Daily Living Assistance
  • Inventory Accuracy
  • Client Needs Assessment
  • Active Listening
  • Critical Thinking
  • Issue Resolution
  • Enforcing Laws
  • Team Goals
  • Strong Client Relations Abilities
  • Medical Consultation
  • Clerical Knowledge
  • Medical Assistance

Timeline

Income Maintenance Caseworker

Commonwealth Of Pennsylvania
07.2023 - Current

Voting Machine Assistant Technician

County of Chester, County of Chester
01.2023 - 06.2023

Therapeutic Activities Aide

Pennsylvania Department Of Veterans Affairs
02.2021 - 01.2023

Police Officer

Pennsylvania Air National Guard
05.2017 - 05.2020

Bachelor of Arts - Political Science

Southern New Hampshire University

Master of Arts - Public Policy

Liberty University
Frederick E. London II