Frederick McCaskill

Housing Specialist I

St. Vincent De Paul CARES

08.2023 - Current

Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
Explained rental and housing regulations to clients and helped each discover best options for housing.
Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Assisted applicants in filling out housing applications and verifying assets.
Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
Helped clients find permanent or temporary housing.
Enhanced community relationships with local organizations, leading to increased resources and support for residents.
Maintained database of housing resources, landlords and management companies.
Conducted home and apartment inspections to identify safety issues and needed repairs.
Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse.
Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
Developed and maintained relationships with community organizations and agencies.