Summary
Overview
Work History
Education
Skills
Timeline
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Frederick Mcgilvary

North Dinwiddie,VA

Summary

Dynamic Crew Leader with proven expertise at BWS, enhancing customer satisfaction through effective team management and proactive problem-solving. Skilled in crew oversight and safety protocols, I foster collaboration and ensure high-quality service delivery. Recognized for motivating teams and implementing quality control measures, driving project success and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Crew Leader

BWS
  • Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
  • Developed a strong sense of teamwork among crew members through regular communication and team building activities.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
  • Provided expert guidance and support to crew members when faced with complex challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
  • Implemented quality control measures to ensure consistent results across all completed tasks and projects.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.

Lead Sales Associate

Dollar General
05.2023 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
  • Delivered excellent customer service for repeat business and referrals.
  • Trained new sales associates to ensure consistent performance across the team.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Crew Leader

Bright View Landscaping And Development
01.2016 - 06.2025
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
  • Instructed crew members in safe work practices and methods to reduce work-related injuries.
  • Communicated effectively with upper management, team members, and customers to keep everyone informed.

Education

Chesterfield Community High School
Chester Va

Skills

  • Crew oversight
  • Safety guidelines
  • Multitasking and organization
  • Crew management
  • Teamwork and collaboration
  • Heavy lifting
  • Crew coordination
  • New hire training
  • Work Planning and Prioritization
  • Safety protocols and procedures
  • Documentation and reporting
  • Proactive problem-solving
  • Team management
  • Delegating work
  • Employee management
  • Product knowledge
  • Jobsite safety
  • Project management

Timeline

Lead Sales Associate

Dollar General
05.2023 - Current

Crew Leader

Bright View Landscaping And Development
01.2016 - 06.2025

Crew Leader

BWS

Chesterfield Community High School

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Frederick Mcgilvary