Frederick Mendoza
Tulsa
Summary
Results-oriented leader with over five years of experience at Amazon, specializing in driving safety, quality, and on-time fulfillment within ICQA and outbound operations. Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results. Proven track record of delivering impactful results through data-driven optimizations, achieving a 75% reduction in collection cycle time and a decrease of 500 CE misses per shift. Successfully created and piloted a program projected to save $7.4 million annually while building high-performing, customer-focused teams through comprehensive training and mentorship initiatives. Expertise in inventory accuracy, DPMO reduction, and continuous improvement, complemented by an Associate degree in Business Administration.
Overview
5
5
years of professional experience
Work History
ICQA Process Assistant/Assistant Manager
Amazon
06.2023 - Current
- In my role at ICQA, I developed a cross-trained team capable of supporting multiple departments, enhancing operational flexibility. I spearheaded a strategic staffing plan to ensure optimal coverage across all ICQA paths, improving operational efficiency and team performance, including training process guides, a Process Assistant, and innovations in managing dirty pods.
- Developed a cross-trained team to enhance operational flexibility across departments.
- Improved IRDR accuracy by coaching counters, boosting process efficiency.
- Conducted deep dives into Stow Defects issues, resolving inventory discrepancies and preventing future problems.
Problem Solve Process Assistant/Assistant Manager
Amazon
11.2021 - 06.2023
- In my role as a Process Assistant, I proactively applied critical thinking to mitigate risks to the customer experience, effectively resolving shipment issues to meet delivery commitments. I focused on enhancing customer satisfaction by resolving shipment issues and ensuring timely delivery.
- Reduced collection cycle time from 20 to 5 minutes by developing and implementing written standards.
- Mentored over 20 team members, promoting three to tier 3 roles.
- Improved accuracy in PAD times, reducing customer experience misses by 500 per shift.
- Formed a specialized team to mitigate risks, cutting dwell bucket issues by 60%.
Associate
Amazon
09.2020 - 11.2021
- As a Tier 1 Associate at Amazon, I excelled in enhancing operational efficiency and supporting various departments, including CAP, AFE, and Singles.
- Cross-trained as a water spider to boost productivity and streamline operations.
- Consistently surpassed productivity targets through effective workflow solutions.
- Implemented strategies to improve workflow and minimize delays.
Education
Bachelor of Science - Marketing
Western Governors University
04.2026
Associates Degree of Science - Business Administration
Tulsa Community College
12.2022
Skills
- Leadership
- Team Management
- Supply Chain Management
- Customer Service
- Communication Skills
- Safety Management
- Quality Assurance
- Process Improvement
- Mentoring
- Problem Solving
- Safety management
Timeline
ICQA Process Assistant/Assistant Manager
Amazon
06.2023 - Current
Problem Solve Process Assistant/Assistant Manager
Amazon
11.2021 - 06.2023
Associate
Amazon
09.2020 - 11.2021
Associates Degree of Science - Business Administration
Tulsa Community College
Bachelor of Science - Marketing
Western Governors University