FREDERICK NEAL
Charlotte,NC
Summary
Highly resourceful, efficient, and performance-driven professional offering 6+ years of extensive HR experience in areas including talent acquisition, recruiting, new hire onboarding, employee benefits administration, and payroll. Recognized throughout my career for displaying the ability to organize and complete complex projects, analyze data, policy implementation, and staff development. Vastly adept at building strong business relationships and implementing strategies to improve HR processes and drive overall bottom-line performance. My overall goal is to expand my career brand and secure a position as a Human Resources Analyst, Human Resources Manager, or other related positions, where my expertise can be utilized to transform the way companies train, onboard, and develop employees.
Overview
14
14
years of professional experience
Work History
Human Resource Transaction Analyst
Common Spirit Healthcare
03.2023 - Current
- Manage end-to-end HR transactions, including onboarding, offboarding, payroll processing, and benefits administration for a diverse workforce
- Serve as the primary point of contact for employee inquiries including ensuring accurate and timely data entry and maintenance in the HRIS (Workday) to support HR functions and reporting needs
- Conduct regular audits to maintain data integrity, monitor compliance with policies and regulations, and identify areas for improvement
- Assist in the development and delivery of HR training programs to enhance employee understanding of HR processes and compliance requirements
- Instrumental in managing employee relations issues, conducting investigations, and recommending appropriate resolutions.
HR Shared Services Specialist III (Contract)
American Red Cross
04.2022 - 08.2022
- Led the HR Shared Services team in delivering exceptional HR support to all levels of the organization
- Successfully managed the employee onboarding and offboarding process, ensuring a seamless transition for staff members
- Developed and maintained HR policies and procedures, staying current with local and federal employment laws and regulations
- Administered benefits programs, including health, dental, and retirement plans, while providing guidance to employees on their benefits selections
- Conducted training sessions for staff on HR policies and procedures, enhancing understanding and compliance
- Collaborated with cross-functional teams to resolve complex HR issues, fostering positive employee relations.
Human Resources Specialist
Alight Solutions
12.2018 - 03.2022
- Exceeded goals by managing employee health benefits, retirement (qualified and non-qualified) casework, onboarding, and employee relations
- Analyzed and completed new enrollment, change of plans, termination, and waiver of coverage documentation while ensuring employee benefit records were up to date
- Successfully processed payroll including tracking garnishments, timesheet management, vacation time, sick time, bereavement time, taxes, and direct deposit information
- Collaborated with Human Resources members on assigned projects and tasks including aiding in full-cycle recruiting and participating in employee activities
- Improved data management process within the department by creating, maintaining, and updating employee files while ensuring the confidentiality of all employee records, salary information, and personal data with accuracy
- Conducted pre-screening interviews, pre-employment assessments, onboarding, and new hire orientation as well as tracks status of candidates in HRIS.
Logistics Specialist
Ashley Furniture
08.2017 - 11.2018
- Maximized efficiency with workflow by troubleshooting any issues within the logistics process and communicating with all internal departments via email, telephone, and within the corporate office
- Managed all operations including routing deliveries, inventory reporting, creating purchase orders from vendors, and following DOT regulations
- Collaborated with management and other suppliers to recognize and correct operational problems and made recommendations for improvements in the efficiency and effectiveness of logistics operations
- Demonstrated problem-solving abilities and growth mindset by providing solutions for difficult transportation situations while maintaining safety awareness
- Built employee morale by training, coaching, and motivating the new warehouse team as well as ensured the team members have all the necessary tools to do their jobs.
Customer Service Representative
Center Point Energy
05.2016 - 08.2017
- Achieved goals by addressing customer inquiries and solving billing issues, providing new product information, and utilizing expertise on various technologies to assist customers with questions
- Interacted daily with billing, sales/marketing, service, and central dispatch representatives to provide customers with information for dispatch, emergency calls, and sales and quotes for installation of service for commercial accounts
- Accountable for setting up payment arrangements based on customer needs as well as building relationships with new and recurring clients
- Analyzed utility bills and counseled customers on credit decisions as well as established meter-related orders for residential electric and gas customers.
HR Coordinator
UltraKare Hair & Beauty
01.2010 - 11.2015
- Served as the primary point of contact for HR Operations to all employees including overseeing successful orientations, workforce planning, and team-building projects to cultivate strong coworker relationships and improve company culture
- Maximized efficiency by collaborating with management to improve employee relations for the business office including maintaining employee records, payroll processing, on/off cycle checks, and onboarding.
Education
Associate of Arts - Business Administration
Central Piedmont Community College
Charlotte, NC09.2024
High School Diploma -
Phillip O Berry Academy Of Technology
Charlotte, NC06.2005
Skills
- Human Resources Administration
- Talent Management/Acquisition
- Onboarding / Offboarding Processes
- HR Process Improvement
- Employee Relations
- Payroll/Benefits Administration
- Organizational Design/Strategy
- Employee Engagement
- Performance Analysis
- Candidate Sourcing and Screening
- Training Program Development
- Project Management
- Complex Problem Solving
- Reporting and Analytics
- Leadership and Management
- Training and Development
- Strategic Planning
- Relationship Building
- Client Relationship Management
- Employee Data Management
- HRIS & Software Proficiency
Education Certifications And Training
- Business Administration/Human Resource Management, Central Piedmont Community College - Charlotte, North Carolina (08/01/19 to Present)
- High School Diploma, Phillip O Berry Academy of Technology (2005)
Timeline
Human Resource Transaction Analyst
Common Spirit Healthcare
03.2023 - Current
HR Shared Services Specialist III (Contract)
American Red Cross
04.2022 - 08.2022
Human Resources Specialist
Alight Solutions
12.2018 - 03.2022
Logistics Specialist
Ashley Furniture
08.2017 - 11.2018
Customer Service Representative
Center Point Energy
05.2016 - 08.2017
HR Coordinator
UltraKare Hair & Beauty
01.2010 - 11.2015
Associate of Arts - Business Administration
Central Piedmont Community College
High School Diploma -
Phillip O Berry Academy Of Technology
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