Frederick Nel
Macon,Mississippi
Summary
Detail-oriented IT Specialist with a strong focus on information security and application support. Expertise in troubleshooting and optimizing systems to reduce downtime and improve user experience.
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
7
7
years of professional experience
Work History
E-Commerce Manager
Trailboss Trailers
2024.12 - Current
- Developed and executed e-commerce marketing strategies to enhance online sales performance.
- Managed product listings, ensuring accurate descriptions and optimal SEO practices for increased visibility.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
Farm Worker
Taylor Family Farms
2023.03 - 2024.11
- Operated farm machinery to enhance planting and harvesting efficiency.
- Assisted in crop maintenance, ensuring optimal growth conditions and pest management.
- Implemented irrigation practices to support water conservation and plant health.
- Trained new workers on safety protocols and operational procedures for farm activities.
- Monitored crop progress, identifying issues early to minimize yield loss.
- Collaborated with team members to streamline workflows during peak harvest periods.
- Maintained equipment by performing routine inspections and minor repairs as needed.
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Utilized trucks or carts to move equipment, poultry and livestock from one location to another.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Operated various types of machinery skillfully for planting, cultivating, harvesting crops or managing livestock needs effectively.
IT Specialist
Logicalis, Inc
2019.04 - 2023.02
- Reduced downtime by identifying potential issues and resolving them proactively.
- Managed IT infrastructure, ensuring optimal performance and reliability for all systems.
- Implemented security protocols to protect sensitive data from breaches and unauthorized access.
- Developed and maintained documentation for IT processes and systems, enhancing team efficiency.
- Led troubleshooting efforts for hardware and software issues, reducing downtime across departments.
- Collaborated with cross-functional teams to integrate new software solutions into existing workflows.
- Mentored junior IT staff, fostering professional development and knowledge sharing within the team.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Monitored system performance to identify potential issues.
- Offered assistance in implementing and developing training programs.
Education
High School Diploma -
Technical High School
Klerksdorp South AfricaSkills
- ITIL framework
- IT troubleshooting
- IT documentation
- Information security
- Troubleshooting
- Software implementation
- System upgrades
- Application support
- Application installations
- Needs assessment
- Project implementation
- Virtualization technologies
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Timeline
E-Commerce Manager
Trailboss Trailers
2024.12 - Current
Farm Worker
Taylor Family Farms
2023.03 - 2024.11
IT Specialist
Logicalis, Inc
2019.04 - 2023.02
High School Diploma -
Technical High School