Frederick Neubert
LaGrange
Summary
Dynamic leader with extensive experience in establishing IT managed services and outsourcing solutions at TEKsystems Global Services. Proven track record in driving over $20 million in revenue growth while mentoring teams and aligning technology with business strategies. Adept in project management and strategic planning, delivering impactful results in diverse industries.
Overview
47
47
years of professional experience
Work History
Instructor
International Business Instructor
LaGrange
07.2018 - Current
- Teaching International Business classes to students, incorporating best business practices worldwide, considering local culture. Incorporate Six Sigma and Project Management into the International Business Simulation used within the classroom.
Global Delivery Director
TEKsystems Global Services
Greater Atlanta Area
07.2017 - 07.2018
- Providing leadership to our delivery teams who are supporting the Telecom Vertical. Worked with T-Mobile in Chicago, Detroit, and Nashville and Verizon Wireless in California and Arizona. Excited to provide customer-focused, managed services, to these companies and provide a continual improvement view of their operations. Although thoroughly enjoyed my time in Europe and the growth experienced there, excited to be back in the US of A.
Director, Service Delivery - EMEA
TEKsystems Global Services
London
07.2013 - 08.2017
- Responsible for leading a delivery organization that provides IT-managed services throughout the United Kingdom and Europe. We leverage our support teams located in the Support Centers located within the United States, Canada, and India providing great flexibility in delivering IT managed services solutions to our expanding base of customers. Since arriving in the UK two years ago, have been instrumental in building over $20 million in revenue through the utilization of IT delivery best practices and a seasoned consultative delivery team.
Director, Service Delivery - Health Care Vertical and West Region
TEKsystems Global Services
Greenville
12.2011 - 07.2013
- Director of nationwide services delivery organization which comprised teams of IT outsourcing consultants supporting Fortune 100 companies located in the West (Denver, Redmond, Seattle, Las Vegas, and Vancouver, Canada) and the Healthcare industry. Implemented outsourced solutions supporting EHR and ICD10 engagements and development teams supporting a 160 billion Medical Software Development Company with highly skilled technical consultants. Upon taking responsibility for West Region support, I drove an increase of 35% in the expansion of existing business due to meeting customers' technical and business needs with our managed services teams.
Global Delivery Manager
TEKsystems
Greenville
11.2010 - 12.2011
- As a global delivery manager, I am responsible for delivering a right-sourced solution to large enterprise operations desiring to utilize a near-shore, offshore support structure in support of their existing systems. Strategic consulting includes providing disciplined management controls on these outsourcing engagements for companies who wish to leverage cost savings associated with outsourcing production support to a US-based company. The Net Result: Successfully implemented four enterprise outsourced solutions to corporations which range up to 120 billion in revenue.
Director, Supply Chain Systems Development
Advance Auto Parts
01.2007 - 11.2010
- Director, Supply Chain, Systems Development division which supported AAP’s IT logistics operations. Provided oversight on the program management, resource allocation, and budget in the IT support for the corporate Supply Chain, 34 Distribution Centers (DCs)/Regional DCs, Transportation systems, and all corporate EDI support utilizing Sterling’s GIS. Managed 80 on-shore/ off-shore developers along with 22 AAP IT professionals who provided production support for Enterprise Data Warehousing utilizing Oracle Business Intelligence Suite Enterprise Edition, HR utilizing PeopleSoft, Merchandising utilizing Oracle’s Retek, and Supply Chain operations all running on Oracle. The net result: Achieved 99.9% DC systems uptime. Delivered over 300 software development projects on time and budget and provided business value to the corporate bottom line by reducing SG&A by over $6.5 M by successfully implementing RedPrairie’s Labor Management System at all DCs.
Owner
The Cleaning Authority
Greenville
01.2005 - 12.2009
- Owned and operated a residential cleaning franchise in Greenville, SC.
Senior Medical Logistics Consultant
MPRI in Afghanistan
08.2006 - 01.2007
- Senior Medical Logistics Consultant to the US Military and Afghanistan Surgeon General on establishing a state-of-the-art in-patient hospital near the border of Pakistan. The net result: Opened the hospital through effective project management and partnership with the Afghanistan military senior leadership on time in spite of terrorist activities attempting to sabotage implementation.
Manager, Health Affairs
Vinnell Arabia
12.2005 - 08.2006
- Executive-level consultant in support of the Chief Operating Officer, Saudi Arabian Health Affairs division of the Saudi Army National Guard providing consultative IT and program management. Spearheaded the establishment of a roadmap to modernizing the medical training curriculum for the Saudi military medical personnel and provided consultative services establishing an enterprise program management program in support of expanding the $5B kingdom-wide health care system.
Sales and Marketing Representative
Ryan Homes
05.2005 - 12.2005
- Sales and Marketing Representative for new home sales. The net result: Continued to develop effective sales executive skills by providing value to those wishing to own a home.
Sales Executive
Centex Destination Properties
07.2004 - 05.2005
- Sales Executive for a high-end mountain community. The net result: Developed effective sales executive skills by providing value to those wishing to own high-end property in the mountains of North Carolina.
Director of IT Architecture Group
Ahold Information Services
10.1997 - 07.2004
- Director of an infrastructure services team that supported 30,000 corporate employees and 1.5M customers utilizing leading-edge, cost-effective infrastructure products with a budget of $15.5M and direct leadership for 22 top-level infrastructure architects. The net result: Consolidated six operating company data centers’ email systems into IBM’s Lotus Notes, transformed 100’s disparate end-user computing devices into a few standardized systems that also provided enterprise-wide update capability to bring systems into Y2K compliance, provided a stable, scalable Intel Server and web infrastructure which provided 99.999% uptime. Successfully implemented IBM’s Websphere’s Portal, and E-commerce suite along with MQ.
US Army Officer
United States Army Reserve
01.1989 - 07.2003
- Rank of Lieutenant Colonel - served as Battalion Commander for a Corp Support Battalion of 1100 soldiers that provided logistical support during the 2002 Afghanistan conflict with the Taliban and the war with Iraq.
- Rank of Major - served in various positions as HQ Commandant, Secretary to General Staff, and Deputy Chief of Staff for Logistics at a Major Subordinate Command which supported over 24,000 soldiers.
- Rank of Major - served as Medical Logistics Officer for a 2800-bed Hospital Task Force, in Saudi Arabia, during the Gulf War.
- Rank of Captain - served as Executive Officer for a Mobile Army Surgical Hospital
Supervisor, Software Library Control
PMSC
12.1989 - 07.1997
- Supervised 12 library control personnel who supported various software development efforts within Life Insurance/Property and Casualty development organizations with budgeting responsibilities of $2.5M. Net Result: Provided support for over 200 development environments by automating and standardizing software change control methods depending on the platform.
Owner
Wee Care Child Care Center
07.1987 - 12.1989
- Leveraged 8 years of hospital administration experience in creating profitable childcare centers focused on exceeding parents’ expectations for childcare. The net result: Provided childcare support for the US Military, the US Consulate, and US-based businesses in Frankfurt, Germany. Created positive cash flow within 6 months, while providing childcare for 30 children.
US Army Officer
US Army
01.1979 - 07.1987
- Health Care Administrator in both fixed and field medical units. Commanded a 240-person Medical Company in Germany, served in various hospital administration positions for a 40-bed outpatient clinic at Carlisle Barracks, PA, and a 120-bed Combat Support Hospital at Fort Bragg, NC.
Education
Health Care Administration -
Baylor University
01.1984
Master of Arts - Management
Webster University
01.1982
BS - Behavioral Psychology
Central Michigan University
01.1978
Skills
- Establishing IT Managed Services, Outsourcing Services, International Business instruction, IT Architecture and Design, IT Software Implementation, Health Care Consulting, Logistics Operational Support
- Experience in Numerous Industries
- Strategic Thinking, Planning
- Strong, Effective Leadership
- Technology / Business Analyses
- Software Development Life Cycle
- Upgrades & Implementations
- Project/Program/Portfolio Management
- P&L Management
- Mentoring and Coaching
- Contract Negotiations
- Alignment of IT to Business Solutions
References
References available upon request.
Timeline
Instructor
International Business Instructor
07.2018 - Current
Global Delivery Director
TEKsystems Global Services
07.2017 - 07.2018
Director, Service Delivery - EMEA
TEKsystems Global Services
07.2013 - 08.2017
Director, Service Delivery - Health Care Vertical and West Region
TEKsystems Global Services
12.2011 - 07.2013
Global Delivery Manager
TEKsystems
11.2010 - 12.2011
Director, Supply Chain Systems Development
Advance Auto Parts
01.2007 - 11.2010
Senior Medical Logistics Consultant
MPRI in Afghanistan
08.2006 - 01.2007
Manager, Health Affairs
Vinnell Arabia
12.2005 - 08.2006
Sales and Marketing Representative
Ryan Homes
05.2005 - 12.2005
Owner
The Cleaning Authority
01.2005 - 12.2009
Sales Executive
Centex Destination Properties
07.2004 - 05.2005
Director of IT Architecture Group
Ahold Information Services
10.1997 - 07.2004
Supervisor, Software Library Control
PMSC
12.1989 - 07.1997
US Army Officer
United States Army Reserve
01.1989 - 07.2003
Owner
Wee Care Child Care Center
07.1987 - 12.1989
US Army Officer
US Army
01.1979 - 07.1987
Health Care Administration -
Baylor University
Master of Arts - Management
Webster University
BS - Behavioral Psychology
Central Michigan University
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