Frederick Nixon III
Chesapeake ,VA
Summary
Capable help desk technician with experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Skilled at working alone to investigate and fix problems. Enthusiastic about training users and resolving problems to maximize team productivity. Highly effective at setting up and optimizing equipment. Familiar with inventory management, documentation and remote technical support. Adept and extremely resourceful at developing and implementing creative solutions.
Overview
13
13
years of professional experience
Work History
Help Desk Technician
E PLUS
Virginia Beach, VA
03.2021 - 06.2023
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
Support Technician
IQVIA
Chesapeake, VA
02.2020 - 03.2021
- Manage, maintain, and repair IT systems and also access user’s system remotely.
- Responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Assistant Office Manager, Assistant office Manager
S&P
Portsmouth, VA
10.2011 - 02.2020
- Recruited new drivers to company.
- Maintain compliance by adhering to all Federal, State regulations for local trucking company.
- Handle all collection accounts by listening engaging and problem solving with the customers.
- Educate each customer on status of their accounts and establish appropriate payment arrangements.
Child Care Teacher
Pathways Academy
Portsmouth, VA
01.2010 - 07.2013
- One of 2 Lead Computer lab for operations of midsize Childcare facility and staff.
- Directly responsible training sessions for staff on early childhood education curriculum on computers.
- Responsible for co-writing all curriculums as well as teach basic use in the computer on desktop, tablets and other computer based learning tools in lab for 1 to 5 yr olds.
- Implements training sessions for staff on quality assurance for continued program updates.
- Creates all marketing documents, Set up booths at marketing events to obtain employees and clients.
- Monitor and gives monthly reviews to director on staff mandatory computer trainings to maintain high standards of care for the students.
- Encourage teamwork and career goal training for potential director’s positions.
- Printed and updated policy changes yearly for students and employee handbooks under directors advisement.
- Interned during Junior and Senior year of high school for my CTE Program became full time in Senior year.
Education
Associate - Network Security
ECPI University
05.2026
High school diploma - Computer Technology
Nansemond River High School
Suffolk, VA06.2011
Skills
- VPN
- Office Management
- Network Security
- Network Firewalls
- LAN
- Active Directory
- Computer Networking
- Active Directory
- Basic
- Computer Networking
- Marketing
- Access
- Network Security
- Office Management
- Quality assurance
- Repairing
- Teamwork
- Excellent Time Management
- Application support
- Technical support background
- Windows XP/Vista
- Technical troubleshooting
- Customer support needs assessment
- Call center experience
- Service desk support
- Application installations
- Software upgrades
- Issue resolution
Additional Information
- Authorized to work in the US for any employer
Timeline
Help Desk Technician
E PLUS
03.2021 - 06.2023
Support Technician
IQVIA
02.2020 - 03.2021
Assistant Office Manager, Assistant office Manager
S&P
10.2011 - 02.2020
Child Care Teacher
Pathways Academy
01.2010 - 07.2013
Associate - Network Security
ECPI University
High school diploma - Computer Technology
Nansemond River High School
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