FREDERICK NORDIE
Shorewood,IL
Summary
Proven Service Management Leader with over 20 years in the material handling industry, recognized for transforming service operations and strengthening parts and service delivery. Passionately mentored technicians to excel in forklift repair, professionalism, and meticulous documentation, sharing extensive knowledge to streamline service processes and enhance customer trust. Skilled in crafting SOPs to standardize workflows and uphold rigorous safety standards, while consistently exceeding job expectations to support team success and build lasting client partnerships. Eager to lead as an Operations Manager, I am dedicated to driving service excellence and team growth in a progressive organization."
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Manager
Equipment Depot
01.2025 - Current
- Managing the Southwest pod of technicians and an admin, focusing on efficiency in service calls, PM completion, warranty recovery, customer retention, and relationship building.
- Overseeing work order closing and accuracy, assisting sales, parts, and quote teams with product knowledge and accuracy.
- Assisting in logistics scheduling and managing daily branch functions.
- Monitoring KPIs to identify improvement areas and driving technician development.
- Working with and understanding Local 701 contract terms and company policies.
- Conducting field visits for site surveys and quality control.
- Creating and implementing SOPs for POD structure, ERP streamlining, auditing, and data correction.
- Supporting technicians in achieving a safe work environment with zero injuries or near misses by reinforcing safety steps and providing tools.
- Mentored field technicians to consistently achieve incentive goals, foster strong customer and internal relationships, and increase service revenue by proactively identifying additional opportunities when at customers facilities performing service.
- Drive 95%-100% PM completion and surpassed 33% PM Yieald targets, boosting first-time service call completion and increasing billable hours while minmimizing lost time.
- Building camaraderie, improving office atmosphere, and enhancing admin and tech satisfaction with structure and support.
- Coaching fellow team memembers for enhancing their skillsets to help make them successful.
- Setting and following through on expectations with actionable steps.
Asset Mgr/Branch Mgr/Director of Asset Management
Equipment Depot
01.2021 - 12.2024
- Leading the successful launch and operational setup of the Romeoville branch across all asset functions.
- Developing advanced inventory strategies to optimize asset availability and minimize costs.
- Enhancing asset tracking and metrics with data-driven decisions.
- Establishing vendor relationships to streamline procurement and cut costs.
- Directing teams to align asset strategies with corporate goals, boosting revenue and effectiveness.
- Managing branch operations while focusing on asset performance, rental utlalization, and used equipment sales.
- Optimizing asset lifecycle for high-margin returns and reduced downtime.
- Mentoring teams to improve operational effectiveness and customer satisfaction.
- Spearheading initiatives to increase profitability and market presence.
- Enhancing customer retention through improved service quality and response times.
- Leading technical development to boost service efficiency.
- Strengthening client relationships for repeat business and contracts.
- Implementing training to improve product knowledge and standards.
- Increasing rental revenue by 30% while reducing expenses, maintaining 89%+ rental utilization while exceeding profit margins.
- Boosting used revenue 25% plus while reducing expenses, achieving strong profit margins monthly.
Service Manager
Alta Equipment
07.2014 - 01.2021
- Focusing on customer retention with enhanced service quality and response times.
- Leading technical development to improve efficiency and technician performance.
- Strengthening client relationships for increased repeat business and contracts.
- Implementing training programs to enhance product knowledge and service standards.
- Managing technical development to equip technicians with cutting-edge skills.
- Coaching and developing field technitians in repairs, PM Yield, and papeer work flow.
- Developing field technititans on proper planning for daily, monthly, annual tasks.
- Coaching field technititans on building customer relationships and how to handle difficult situations.
- Coaching the importance of communications with customers and internal departments.
- Providing outstanding customer service by addressing needs promptly.
- Developing deep product knowledge for expert maintenance and repair solutions.
- Ensuring seamless operations with best practices in service management.
Technician / Field Service Manager
Crown Lift Trucks
01.2004 - 07.2014
- Managing technical development programs to ensure service technicians were equipped with cutting-edge skills.
- Providing outstanding customer service, addressing client needs promptly and effectively.
- Developing deep product knowledge, enabling the team to provide expert maintenance and repair solutions.
- Ensuring seamless operations by implementing best practices in service management and technical support.
- Coaching and developing field technitians in repairs, PM Yield, and papeer work flow.
- Developing field technititans on proper planning for daily, monthly, annual tasks.
- Coaching field technititans on building customer relationships and how to handle difficult situations.
- Coaching the importance of communications with customers and internal departments.
Education
High School Diploma -
Fenton High School
Bensenville, IL01.1995
Skills
- Inventory Management & Control
- Asset Utilization & Optimization
- Operational Cost Reduction
- Procurement & Vendor Relations
- Strategic Leadership & Team Development
- Data-Driven Decision Making
- Revenue Growth & Performance Metrics
- Technical Development & Training
- Customer Service & Retention
- Product Knowledge & Service Management
Certification
140+ certifications in material handling, service management, and leadership available on my LinkedIn profile: www.linkedin.com/in/frederick-nordie-2b39458b
Timeline
Service Manager
Equipment Depot
01.2025 - Current
Asset Mgr/Branch Mgr/Director of Asset Management
Equipment Depot
01.2021 - 12.2024
Service Manager
Alta Equipment
07.2014 - 01.2021
Technician / Field Service Manager
Crown Lift Trucks
01.2004 - 07.2014
High School Diploma -
Fenton High School